Alera Group

Overview

Haylor, Freyer, & Coon, an Alera Group Company, is looking for colleagues to join us temporarily, in our Collegiate Customer Service department from June – October 2025 in our Syracuse, NY office!

This team is responsible for resolving general customer service questions and working with our carriers on enrollments.

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Responsibilities

• Respond promptly to student and parent inquiries via email and phone.
• Provide accurate and timely information regarding Student Health Insurance Enrollment/waiver process.
• Assist with troubleshooting and resolving issues or concerns raised by students and parents.
• Maintain accurate records of interactions and follow up on outstanding matters as needed.
• Escalate complex issues to the appropriate department or supervisor.
• Ensure a professional and courteous tone in all interactions.
• Adhere to organizational policies and procedures while assisting customers.
• Collaborate with team members to improve customer service processes.

Qualifications

• High school diploma or equivalent required; college experience preferred.
• Strong verbal and written communication skills.
• Ability to handle a high volume of emails and phone calls efficiently.
• Proficiency in using customer service software, email platforms, and phone systems.
• Problem-solving skills with a customer-first mindset.
• Ability to work independently and as part of a team.
• Patience and empathy when assisting students and parents.

Equal Opportunity Employment

This job is expected to be performed on-site.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

Salary range is $19 to $21 per hour.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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