Delivery Hero

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

talabatYouth our 6-month graduate internship program is designed to equip high-potential graduates with the skills, experience, and exposure needed to thrive in a full-time role. Whether you’re exploring data, engineering, or commercial functions, you’ll gain hands-on experience, solve real business challenges, and rotate across teams to develop a well-rounded understanding of our operations. Interns are evaluated continuously, mentored by senior leaders, and empowered to make a real impact from day one. Successful interns will have the opportunity to transition into a permanent role in 2026.

Eligibility criteria

• Bachelor’s degree (or currently enrolled) in Business Adminsitration, Information system or related field
• Graduation year: 2024 and 2025
• GPA Requirement: 3.5 or above
• Participation in extracurricular activities is a must
• Previous internships is a plus
• Strong communication and feedback-oriented mindset

What You’ll Be Doing

• Define opportunities, deliver key features, workflows and improvements that empower agent service teams to handle support requests efficiently
• Improve agent productivity and increase the quality of service that agents can provide
• Act as the primary point of contact for internal stakeholders, timely addressing their questions and concerns regarding the product to ensure its quality, alignment with business needs, and optimal usage across different Contact Centers
• Partner with engineering, UX/UI, operations, analytics, various product teams & other stakeholders to deliver the right features, drive product quality and optimise agent interactions while ensuring scalability and compliance.
• Define and monitor KPIs to measure product success and drive the impact of strategic goals

Qualifications

Preferred skills

• Ability to learn fast and work in a fast-paced, globally distributed environment with multiple stakeholders
• Excellent communication skills and the ability to translate business needs into product requirements
• Proactive approach to problem-solving, troubleshooting, and stakeholder management
• A commitment to continuous improvements, a sense of ownership, solution and a growth-oriented mindset