Hipages Group

About hipages:

We're a proudly Australian ASX-listed tech company, and our platform is the number one way for homeowners and tradies to connect for all things home improvement. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, we are powered by a 350-strong team across Australia, New Zealand, the Philippines and Vietnam.

Certified as a Great Place to Work, and recognised by WORK180 as #1 Employer for Women, we offer meaningful, impactful work, collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment.

Why join our Customer Success team:

• $65K base + $28K OTE uncapped commission
• Great role to kick start your career in sales with warm leads, onboarding & nurturing customers
• Amazing incentives, benefits and perks
• hi-Achiever Club recognises and rewards high performance with awesome incentives and prizes
• Birthday, anniversary and volunteer leave

About the Role:

Join our energetic Customer Success team in a fast-paced telesales environment, where you’ll be the key contact for our tradie customers, ranging from sole traders to growing small businesses.

This is a high-volume, phone-based role where you’ll onboard new tradies and run nurture activities to engage and re-engage customers. Your goal is to help tradies get the most from their subscriptions and maximise ROI through our platform. You'll enjoy a structured, target-driven role with plenty of opportunities to refine your sales skills and hit targets.

Here’s what your day-to-day looks like:

Hitting Daily Activity Targets:

• Hit at least 2.75 hours of talk time through inbound and outbound calls.
• Create leads for account managers and conduct nurture calls to ensure subscription renewals happen.

Onboarding New Accounts:

• Fully onboard all new tradies that have just joined our platform, following a checklist to ensure they are set up for success.
• Manage inbound calls to answer any questions they may have regarding their campaigns.

Nurturing Existing Accounts:

• Manage, track and measure the performance of tradies' campaigns.
• Educate tradies on best practices for ROI.
• Retain tradies by addressing inquiries, solving problems, and providing tailored solutions.

Building Relationships:

• Engaging and nurturing tradies over the phone, learning about their businesses, understanding their pain points, and providing educated recommendations to suit their needs.
• Keep Salesforce updated with customer insights.

Compliance and Quality Assurance:

• Follow scripts and regulations, ensuring high-quality customer interactions.

About You:

• Ideally, you’ve worked in a high-volume phone based environment before, but whether you're just starting your career or looking to make a career change, we want to hear from you!
• You’re resilient, driven, and love turning a “NO” into a “YES” with your sales and negotiation skills.
• You thrive in a fast-paced environment and enjoy winning when hitting targets.
• You have strong verbal and written communication skills.
• You’re comfortable with learning new systems and adapting to new processes.

Take a look inside our home:

Offering an inspirational ‘home away from home’, our commitment to being a Great Place to Work means you will feel comfortable being your authentic self and get to do your best work everyday. Our medium company size means you get the best technology and tools to work with AND get to directly contribute to our product, service and/or customers. Our investment into continuous career development for everyone and a coach-style of leadership means a huge 85% of our team report they consider their direct leader ‘a great leader’!

Sounds good? Wait, there’s more! We also provide:

• A close-knit, diverse, respectful, collaborative teams that love to solve problems and jump on new opportunities;
• Agile, cross-functional teams who value teamwork - from Hackathon to team off-sites, to product roadshows, you get to experience it all;
• Competitive salary and benefits (including additional paid leave for birthdays, volunteering, service anniversaries and parental leave);
• Daily continental breakfast, fresh fruit and healthy snacks;
• Inspiring home-away-from-home office and location - based in the heart of Sydney CBD, only a few steps from Town Hall Station, with multiple indoor and outdoor collaboration and social areas;
• High-touch personalised investment in your continuous career development;
• Social connection focus: Friday socials, company events and regular and fun teaming activities.

We prioritise Diversity:

Innovation & Collaboration are two important core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don't expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and/or a leader. We have been endorsed by Work180 for our commitment to advancing women’s careers and are proud of our diversity of cultures, age span and sexual orientation/identification.

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply, we would LOVE to hear from you!

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

#LI-onsite-DS1