NASDAQ

Nasdaq is now looking for a Technical Account Manager to join our distributed team. This role will be based in Chicago providing dedicated 100% onsite support to OCC during a 2–3-year period

In this role, you will be essential for technical delivery of our services. Building strong client relationships and achieving high client satisfaction will be fundamental.

The role entails responsibilities such as:

• Responsible for overall technical support services towards the client.
• Work closely with product engineering & project management teams. Act as a link between our customers and internal teams to proactively run customer expectations.
• Own and coordinate client incidents and ensure that they are monitored, regularly updated, and resolved according to agreed resolution/response times.
• Accountable for client SLAs and internal/external reporting on KPIs.
• Contribute to Client Success strategy to drive growth and elevate support satisfaction.
• This will be a hands-on role and where your strong technical understanding of RTC technology will help and guide the client daily.

Skills and Requirements:

• You are client oriented with excellent communication and interpersonal skills, as the role will require you to liaise with different departments, business teams, and clients at all levels.
• Have a proven and strong client relationship building capability.
• Solution oriented and customer focus approach.
• Understanding in risk management and quality assurance fields.
• Experience with enterprise software implementations. Very strong technical understanding.
• Able to adapt to and learn new technology quickly.
• Excellent skills in the Office suite and Atlassian products.
• Good knowledge of capital markets and financial systems with prior experience in a technology company.
• Excellent presentation skills, data-driven and able to present to diverse audience.
• Good Unix/Linux knowledge, familiarity with clearing systems technology is an advantage.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What We Offer

We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.

The base pay range for this role is $118,600 - $197,600. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq’s programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page.