Join our team as a Customer Service Expert in the Collections Department!
Are you an excellent communicator with a positive mindset, a drive to help others, and the ability to perform well under pressure. If so, this is the position for you!
Salary: Starting at £12.76, increasing up to £15.04 once fully competent, plus an additional £1 for weekend shifts and a quarterly bonus.
Shifts:
Shift 1: Sunday 8am-3pm, Monday & Friday 8am-6pm, Tuesday 10.30am-9pm
Shift 2: Saturday 8.30am-5pm, Tuesday - Friday 2pm-9pm
Shift 3:Sunday 8am-3pm, Monday, Tuesday & Thursday 2pm-9pm & Friday 12.30pm-9pm x2
Shift 4: Saturday 8am-5pm, Monday & Friday 8am-6pm, Tuesday 12pm-9pm
Shift 5:Saturday 8.30am-5pm, Monday & Friday 8am-6pm, Tuesday 12pm-9pm
Location: Onsite, based at our brand new contact centre - Radar Road, Leicester, LE3 1UF with the opportunity to apply to work from home, in line with our working from policy after a minimum of 6-9 months service (eligibility criteria applies).
Start date: 7th July 2025
Training: 7th July - 25th July. Monday - Friday 9am - 5pm . You must be able to commit to the full training period to be considered for the role and training will be held offsite at Regus House (LE19 1SY).
Overview
At the heart of our Collections Department, you'll be the approachable, supportive voice helping customers who are facing financial challenges. You'll engage with customers regarding issues with their credit accounts, address any queries they may have, and play a crucial role in negotiating a resolution.
Without the pressure of sales targets, you’ll be able to focus on what truly counts—delivering outstanding customer service! Answering inbound calls, you'll be the ear that listens to customers' financial struggles, and the voice that guides them through it. Your success will be reflected in the satisfaction you bring to every customer interaction.
Why You’ll Love It Here:
About the Role:
Occasionally, our customers may face challenges making payments on their credit accounts due to factors like health issues, job loss, or other personal difficulties.
As a member of our Collections Team, you'll play a key role in offering support and assistance to our customers in their time of need. You’ll get to grips with customer’s financial situations, figuring out their budget and helping them understand what payments are affordable for them.
With empathy and excellent communication skills, you'll deliver outstanding customer service, guiding them through the next steps or connecting them to additional resources. Each customer will have unique circumstances, so you'll tailor your approach to find the best solution for their individual situation
What We’re Looking For:
Training & Support:
You’ll receive comprehensive paid training on our systems and processes, ensuring you’re fully equipped to succeed in this role and provide top-notch support to our global customers.
Benefits:
What's Next?
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!