Lowe's

Expand your career possibilities.

Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

Find Your Home to More Possibilities.

Your Impact:

Lowe's Pro Supply is a wholly owned subsidiary of Lowe's Companies Inc primarily focused on serving the multi-family property management industry with maintenance, repair, and operating supplies. The business is experiencing rapid expansion, and we are seeking a Credit Representative. The Credit Representative is primarily responsible for ensuring their assigned portfolio of accounts makes all necessary payments. Their duties include monitoring payable statements, contacting customers to notify them of overdue payments and document debts collected. The idea candidate will possess strong customer service skills, working knowledge of credit/collections, and strong organizational skills.

What You Will Do:

• Be responsible for aging and soft collections within assigned portfolio of accounts (800-1000+ accounts) by telephone and/or email to process payments and/or initiate collections procedure, including release orders.
• Maintain accurate records of contacts and attempted contacts with account customer, as well as records of any payments collected from the customers and accurate customer contact information
• Provide white glove customer service through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system.
• Partner closely with Outside Sales Representatives and Pro Solutions Center
• Research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Leverage customer data (payment history, purchases, ability to pay, business strategy) to make decisions on credit limits, payment plans, etc.)
• Other duties, as assigned

Required Qualifications:

• High school diploma or equivalent
• Minimum 3 years’ experience in credit and collections environment

Preferred Qualifications:

• Bachelor's Degree
• Cforia experience

About Lowe's

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Pay Range: $16.42 - $27.42 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.