Four Seasons

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

Responsible for selling the hotel and providing information to prospective guests. Capture sales from the incoming calls and coordinates details of each reservation to ensure the guest’s satisfaction, managing Four Seasons chat, and supporting the Sales team as related to wholesale and leisure reservations needs.

What you will do:

• Be a part of a pre-opening team!
• Capture sales from in-coming reservations calls (Room, Spa and Dining) and coordinate details of each call and complete internal reservation process; Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations; Complete pre arrival communication for guests arriving; Process deposits for reservations that require. Executes all tasks and trainings assigned by the supervisor.
• Answer incoming hotel calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions following proper transfer and hold procedures.
• Manage Four Seasons chat, responding to requests in a timely manner and assisting in connecting guests with necessary departments.
• Process email reservation requests from all outside agencies and colleagues. Answer General Reservations and Contact Us e-mail. Receive and process all Wholesale or Travel Agent reservation requests via email, confirming back with agency as needed.
• Support the Travel Industry team as related to Wholesale and Leisure reservations needs; Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head.
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
• Support Guest Recognition Specialist and Group Rooms Coordinator in responsibilities.
• Accepts and delivers wake up calls, messages, and faxes in a timely manner.
• Handle guest complaints in accordance with the Four Seasons policy.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning c
• Focused on meeting Four Seasons standards of excellence and achieving defined results.
• Actively offers operational, employee and customer (internal and external) related feedback to management.
• Takes ownership of guest concerns and requests; ensures speedy and accurate follow up where required; acts decisively to ensure guest satisfaction.
• Ensures appropriate guest recognition in accordance with the hotel's programs and using sound discretion.
• Maintains high levels of guest confidentiality and data privacy as per company guidelines.

What you bring:

• High school education or equivalent experience.
• Minimum 1-2 years' experience in a high-volume call setting or similar hotel experience.
• Strong attention to detail and organizational skills.
• Excellent customer service skills.
• Strong and effective communication skills.
• Ability to read, write, and speak English.

What we are offering you:

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Visa Requirements

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf