EOS Hospitality

Job Details

Description

Oceans Edge Resort and Marina is seeking a Reservations Agent to join our team of hotel reservationists. Agents receive incoming calls and secure bookings for the property, assist current or future guests with any reservation questions, and much more. We are looking for an experienced reservations agent with weekend and evening flexibility.

Job Summary:

• Creates and accepts hotel and restaurant reservations from all channels, such as telephone, email, PBX, Internet, and other third-party sites following standard and protocol
• Responds to all guest requests in a timely manner, assesses the guest’s needs and provides helpful and accurate information about the properties, accommodations, location, and the local area, adding personal recommendations where appropriate to achieve maximum customer satisfaction
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and alerting a manager where appropriate
• Communicates with travel partners such as Online Travel Agencies, Tour Operators, AirBnb, VRBO, etc.
• Accepts and executes gift certificate orders
• Complies with all reservation related safety, security and financial procedures, hotel policies and standards of conduct
• Works harmoniously and professionally with co-workers and supervisors.
• Communicates with sales department and property managers regarding group bookings, creating and managing group blocks, inputting rooming lists, creating billing patterns, etc.
• Attend departmental meetings and training sessions as required.
• Use safe work practices daily. Report any unsafe areas to maintenance and Guest Services Manager.
• Understand best practices in Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, and ensuring compliance with zero-tolerance policies including Anti-Harassment, Violence in the Workplace, or Influence in the Workplace.
• Comply with all time and attendance policies.
• Comply with all uniform, dress code, and appearance standards.
• Assist the Reservations Manager with additional assigned tasks and projects.
• Ability to communicate with other coworkers and staff in a positive, efficient, and friendly manner.
• Demonstrate a team-focused attitude and encourage collaboration. Motivate and lead the team to accomplish tasks effectively.
• Available and willing to work flexible hours based on business needs, including regularly scheduled weekends and holidays.

Key Skills & Experience Required:

• Proven history of excellent customer service, sales, and communication skills – both verbal and written
• Prior hotel front desk or reservations experience. Good understanding of lodging operations; reservations, guest service etiquette, etc.
• Ability to work onsite for required shifts as scheduled
• Exudes a positive, team-focused attitude
• Available and willing to work flexible hours based on business needs including regularly scheduled weekends and holidays.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and passion for guest services.
• Strong time management. Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused with interruptions.
• Proficient with computers and Microsoft Office suite functions.

Essential Functions of the Job:

• Ability to remain seated for up to 8 hours (100% of shift).
• Ability to view a computer screen for a majority of shift. Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, calculator, phone, photocopiers, and other office equipment as needed.
• Ability to communicate and exchange accurate information effectively, both written and verbal.
• Ability to read, write, speak, and understand English.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

Company Benefits

Oceans Edge Resort & Marina is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness, we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Holiday benefits. For your financial wellness our resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our Hotel Room Discount programs provide additional incentives for choosing us as the employer of your future.

Oceans Edge Resort & Marina is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.