NFP

The main responsibility of an Employee Benefits Account Manager at NFP is to work closely with our wider team to coordinate the daily processing of benefits. You will also be responsible for researching benefit plans, negotiating with vendors, communicating with employees, and resolving any benefit-related issues. The Benefits Account Manager will be part of our growing team in Dublin and will liaise with our UK and US colleagues to support in managing benefits implementation, administrational and

design of plans.

Essential Duties and Responsibilities:

• Maintain and update employee records and benefits files.
• Coordinate daily benefits processing, including enrolments, terminations, and claims.
• Advise and inform employees of the details of the company's benefit programs.
• Resolve benefit-related issues and respond to queries and requests in a timely manner.
• Research new employee benefit plans and vendors, alongside our employee benefits account managers.
• Liaise with vendors and negotiate and coordinate contracts for new and existing plans.
• Evaluate the efficiency and value of current benefit programs and make recommendations for improvement.
• Collaborate with payroll and ensure that employer contributions and payroll deductions are processed accurately and in a timely manner.
• Maintain and create records, reports, and documentation in accordance with federal, state, and provider regulations.

Requirements:

Customer orientation

Display a positive attitude and behaviors, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements and expectations. A passion for delivering customer service excellence, going over and above.

Strong communicator

Able to express themselves clearly and positively, both verbally and in written communication. Excellent listening skills, always checks administrative work.

Excellent organiser – including time management and prioritisation

Prioritises customer needs above all else. Manages own time effectively and able to manage the expectations of other stakeholders regarding delivery timescales.

Activity oriented

Works at a fast pace but doesn’t sacrifice attention to detail, enjoys being busy.

Problem solver/innovative

Capable of developing innovative solutions for clients using knowledge and research skills as well as liaising across teams to deliver solutions. Brings new ideas to the table.

Education and/or Experience:

• QFA
• 2 years of experience as a benefits administrator or in a similar role, ideally in the Broker Market.
• Working knowledge of relevant policies and regulations.
• Strong MS Excel skills.
• Dedicated team player, who demonstrates initiative, proactiveness and independence.

Who is NFP?

With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perk

The great benefits we offer:

Finances

It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands

Work-life balance

We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.

• Opportunity for hybrid working
• Bring your well-behaved pooch into the office
• Generous annual leave allowance

Health and wellbeing

We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.

• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing

Charity and community work

At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

Social

It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.

• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging

We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple of key challenges

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.

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