Job Summary
The Sr. Infra. Architect will play a pivotal role in designing and implementing advanced communication solutions. With expertise in Unified Communication the candidate will ensure seamless integration and functionality of Avaya and Cisco IP Telephony systems. This hybrid role requires a strategic thinker to optimize infrastructure for enhanced performance and user experience.
Responsibilities
Design and implement robust communication solutions using Avaya and Cisco IP Telephony systems to enhance organizational connectivity and efficiency.
Collaborate with cross-functional teams to ensure seamless integration of communication technologies within existing infrastructure.
Analyze current telephony systems and propose improvements to optimize performance and reliability.
Develop comprehensive documentation and guidelines for the deployment and maintenance of telephony solutions.
Provide technical support and troubleshooting expertise to resolve complex telephony issues promptly.
Monitor system performance and conduct regular audits to ensure compliance with industry standards and best practices.
Lead initiatives to upgrade and enhance telephony systems ensuring alignment with business goals and technological advancements.
Evaluate emerging technologies and recommend strategic investments to future-proof communication infrastructure.
Coordinate with vendors and stakeholders to manage telephony projects from conception to completion.
Implement security protocols to safeguard communication systems against potential threats and vulnerabilities.
Train and mentor junior staff on telephony systems and best practices to foster a knowledgeable team environment.
Ensure user satisfaction by maintaining high-quality communication services and addressing feedback proactively.
Drive innovation by exploring new telephony solutions that can contribute to the companys growth and societal impact.
Qualifications
Possess extensive experience in Unified Communication specifically with Avaya and Cisco IP Telephony systems.
Demonstrate strong analytical skills to assess and improve telephony infrastructure.
Exhibit excellent problem-solving abilities to address and resolve technical challenges efficiently.
Have a solid understanding of IP Telephony work models and their application in hybrid environments.
Show proficiency in developing and maintaining technical documentation for telephony solutions.
Display effective communication skills to collaborate with diverse teams and stakeholders.
Hold a Bachelors degree in Information Technology Computer Science or a related field.
Preferably have certifications in Avaya and Cisco IP Telephony systems to validate expertise.
Certifications Required
Avaya Certified Implementation Specialist Cisco Certified Network Associate (CCNA)
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
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