Salesforce

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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Do you have real world Salesforce experience and want to advance your career to the next level?

What if you were empowered to solve the most complex challenges that governments face today? What if you had the most intelligent cloud technology to achieve that goal? What if you could work for a company that believes that giving back to the community is as important as top line growth? What if you could work alongside the best and brightest in the industry to craft innovative solutions and transformational strategies? All this in a driven, collaborative and rewarding environment… Sounds like fiction, you say? Absolutely not! Here at Salesforce, we call it #SalesforceOhana!

The Enterprise Cloud Architect is a customer-facing enterprise domain advisor applying broad technical skills, with deep industry knowledge and business acumen. In this role, you will support sales teams in developing compelling Salesforce value propositions that align to our government customers’ business strategies on digital transformation and cloud adoption.

What are the characteristics that will make you successful in this role?

Inquisitive - You are naturally inquisitive, a constant self-learner and have a high aptitude for gathering information and asking good questions about your customers. When you don’t know something, you investigate and learn.

Collaborative - You work well with other stakeholders on challenges, you understand their objectives, and you surface capabilities to meet their objectives. You draw from other team members' expertise when needed, and offer your own expertise whenever you can.

Trustworthy and Authentic - You listen and respond transparently, earning trust with your customers. By earning customer trust, your customers see you as an authentic advisor.

Accountable - You focus on journeys and outcomes. You break down transformational journeys into logical and achievable steps, and focus on accomplishing the next step.

Resilient - You respond to setbacks in the moment, and use your experiences to anticipate potential setbacks on the horizon.

You have subject matter experience in categories that may include: business strategy, application architecture, application integration, security, cloud computing, distributed platforms, mobile platforms, and business intelligence/analytics. With a solid blend of technical and sales skills you use a consultative approach to understand business and technical requirements.

• As an Enterprise Architect, you help determine which Salesforce and third party technologies to leverage in customer driven architectures, based upon product knowledge, industry experience, industry standard EA frameworks and Salesforce EA methodologies
• Clearly articulate business architecture (mission/vision, capability models, capability assessments) and technical architecture (current and future state enterprise architecture diagrams, road maps, solution best practices, reference architectures, design patterns).
• Leverage your broad IT background including solution architecture, technical architecture, software/systems engineering, cloud computing, governance and SDLC, to lead key discussions and considerations around change programs from both a business and technical perspective.
• Travel to customer engagements (around 25% of the time) in your region and outside your region
• Collaborate with sales teams to respond to RFPs and technical requirements documents
• Engage with account executives and solution engineers to develop opportunities for customer-facing enterprise architecture engagements. Continuously promote and communicate the value of Enterprise Architecture both within the solution engineering community, and within the broader sales and customer success organizations
• Help marketing and sales teams develop industry specific, repeatable propositions and go to market strategies.
• Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position
• Develop and deliver solution best practices, reference architectures, educational sessions and industry summits to existing customers, partners and internal audiences.
• Present Salesforce technology infrastructure, including demonstrating familiarity with Salesforce business, platform, security and integration capabilities
• Conduct discovery workshops and enablement sessions
• Manage customer technical due diligence and risk management processes
• Work closely with other elements of the Salesforce organization, e.g. alliances, sales effectiveness, industry business unit, product marketing, etc. to develop and execute internal and external programs and initiatives
• Attain quarterly and annual objectives assigned by management
• Mentor and guide more junior technical team members.

This role is aligned to the Global Public Sector Business Unit which includes Federal, State & Local governments, defense, the Aerospace and Defense industry, and Government Systems Integrators. These prospects and customers are often in digital optimization or digital transformation phases. Salesforce typically has alignment with key customer C-level executives as partners on digital transformation engagements.

Your Impact:

• Become a trusted advisor to CIO/CTO/EA level contacts and their teams as they look to move or expand their business to a cloud architecture
• Earn the trust of prospects' and customers’ CISO/CSO/Chief Risk Officer and similar.
• A true asset to Salesforce due to broad and deep knowledge of business and technical architecture across all relevant domains.

Minimum Qualifications:

• Experience working with Salesforce solutions and the Salesforce Platform
• B.S. Computer Science, Software Engineering or equivalent work experience
• 6+ years experience in either software, system integration or enterprise architecture disciplines
• Good understanding of the architectural principles of cloud based platforms including SaaS, PaaS, multitenancy, multi-tiered infrastructure, etc.
• Good understanding of the security processes, standards & issues involved in multi-tier cloud or hybrid applications
• Familiar with principles of network, application and information security
• Conceptual and tactical understanding of enterprise application integration such as Service Oriented Architecture, Enterprise Service Bus and Application Integration,, Extract / Transform / Load (ETL) tools, and common architectural topics such as Process Orchestration, Complex Event Processing, Master Data Management, Business Intelligence and Analytics
• Able to grasp leading edge technologies such as Artificial Intelligence, BlockChain, Robotics Process Automation, etc.
• Emotional and social awareness, balanced demeanor with crisp written and verbal communication skills

Preferred Qualifications:

• Salesforce implementation experience (Sales Cloud, Service Cloud, Marketing Cloud, Force.com, Apex. Lightning Web Components)
• Experience with architectural frameworks such as TOGAF, Zachman, etc.
• Familiar with Design Thinking, Agile development and similar concepts and frameworks
• Familiar with relevant (regional, vertical, etc.) data privacy and security compliance (EU GDPR, US FedRAMP, US DoD ILx, Canada Protected B/C) requirements
• Java or C#, JavaScript), mobile development, modern frameworks, REST, SOAP/WSDL, and API-driven integration
• Familiar with third party Infrastructure as a Service (IaaS) Providers such as AWS, Microsoft Azure, Google Cloud
• Familiar with solution selling, experience in sales/pre-sales a plus
• Familiar with industry or vertical solutions is a plus

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.