Syracuse University

Job # 041942

Department Code 20633-5452

Department SU Libraries

Job Title Resource Sharing Supervisor

Location Syracuse, NY

Pay Range $23.59 - $29.50 per hour

Pay Determination

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S4

FLSA Status Non-exempt

Hours

Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time

Campus Syracuse, NY

Unionized Position Code Not Applicable

Job Description

The Access and Resources Sharing Department at the Syracuse University Libraries is searching for a Resource Sharing Supervisor to provide day-to-day oversight of the Resource Sharing unit, including interlibrary loan, delivery, alternate formats, and course reserve services. The supervisor directly supervises library technicians and student employees and directs the work of staff and student employees during assigned shifts or while working on projects. The supervisor handles escalated patron issues related to unit services, troubleshoots unit problems, and ensures efficient and excellent service delivery in accordance with university, Libraries, and departmental policies.

SU Libraries | Library

Education and Experience

Required qualifications:

• Bachelor’s degree and or equivalent combination of education and experience.
• Experience in Resource Sharing areas of a library, or other customer service setting.
• At least 3 years’ supervisory experience, preferably in a customer service environment.
• Ability to maintain a valid NYS driver’s license.

Skills and Knowledge

Best combination of:

• Strong supervisory and management skills.
• Experience with complex software applications, as well as office software and tools. Ability to learn new software including library systems and applications.
• Strong skills in public or customer service, and providing efficient service.
• Strong critical thinking skills in understanding, analyzing, and solving problems related to library service and operations.
• Strong discernment and judgement in supervising staff and services.
• Ability to be a proactive, engaged and responsive member of a team.
• Ability to be creative, flexible and able to adapt to change.
• Strong interpersonal abilities including verbal, written, and persuasion communication skills.
• Experience with team building and motivating staff to increase engagement.
• Strong time and priority management skills.

Responsibilities

Supervision and Management

• Supervise, train, and direct the work of library technicians and student employees.
• Assist with ongoing training and evaluation for new staff.
• Provide support to all Resource Sharing library technicians and student employees during assigned shifts.
• Provide on-demand patron and service support for operations, issue escalations, and troubleshooting of problems.
• Prepare and approve work schedules and timesheets.
• With the Resource Sharing and Facility Manager, identify and develop ways to improve unit functions, efficiency, and service.

Resource Sharing Unit Support

• Monitor overall workflow for interlibrary loan, delivery, course reserves, and alternate formats to ensure duties are performed in accordance with departmental, library, and university policy as directed by the Resource Sharing and Facility Manager.
• Use specialized software, including Alma, Ares, and Illiad, to ensure efficient service delivery.
• Maintain records according to university and library policies.
• Communicate with other libraries and stakeholders about fines and fees for interlibrary loans.
• Participate in professional development and maintain contacts in industry and consortia groups to represent the Syracuse University Libraries.

Department Support

• Work with other Access & Resource Sharing supervisors, managers, librarians, and department head to ensure inter-departmental cooperation and problem solving.
• Assist with departmental special projects and initiatives.
• Serve on library committees and teams as needed.
• Assist with quality control of department services.
• Participate in department meetings, development, and projects.

Other duties as assigned.

SU Libraries | Library

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link https://www.sujobopps.com/postings/109705

Job Posting Date 06/05/2025

Application Deadline

Full Consideration By

Job Category Staff

Message to Applicants

Syracuse University is interested in candidates who have the communication skills and cross-cultural abilities to maximize their effectiveness with diverse groups of colleagues, students and community members. Women, military veterans, individuals with disabilities, and members of other traditionally underrepresented groups are encouraged to apply. Syracuse University is an equal opportunity employer, as well as a federal contractor required to take affirmative action on behalf of protected veterans.

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