People Insights & Analytics Generalist

About the Role

At Kikoff, we're building a people-first culture that’s as data-driven and thoughtful as the product we ship. As our second member of our growing People team, you’ll help scale core programs like performance reviews, employee feedback loops, and manager enablement — with analytical rigor, energy, and speed.

This role isn’t just about running processes — it’s about shaping how we operate as a company. You’ll collect data, draw clear conclusions, and help drive decisions across the business. If you thrive in ambiguity, bring strong opinions backed by evidence, and enjoy debating the why just as much as the how, you’ll succeed here. You’ll partner closely with managers to enable them with clear tools, data-informed insights, and scalable guidance.

This is a fast-paced, high-ownership role — ideal for someone who wants to have a strategic seat at the table while also building strong, scalable people operations from the ground up.

Responsibilities

???? Performance Management & Feedback Systems

• Run performance review cycles end-to-end (communications, systems, manager support), then analyze results to influence future iterations
• Own our employee listening processes — pulse surveys, skip-level feedback, stay interviews — and synthesize insights into clear, actionable trends
• Work cross-functionally with leadership to ensure people data is not just collected, but used

???? Manager Enablement & Development

• Build and evolve manager tools and playbooks to support high-quality 1:1s, development conversations, and feedback loops
• Track feedback and manager effectiveness metrics to identify coaching or training needs
• Design and deliver lightweight enablement initiatives that actually get used

???? Employee Relations & Policy Insights

• Serve as a trusted partner to employees and managers on everyday people topics, providing guidance that balances policy, context, and judgment
• Identify and act on trends in employee friction points and questions — prioritize and build self-serve documentation to reduce future blockers or flashpoints
• Maintain clarity and accessibility around company policies, working closely with People Ops to iterate based on data and feedback

???? People Lifecycle & Documentation

• Own and maintain accurate, scalable documentation of lifecycle processes (promotions, transitions, policies)
• Use data from help desk tickets and employee touchpoints to continuously improve clarity and reduce friction

????️ People Communications

• Craft crisp, thoughtful internal communications around performance, changes, and people programs
• Help make major people initiatives visible, well-understood, and aligned across the company

What Success Looks Like

• You bring structure to ambiguity and draw actionable insights from messy data sets
• You raise the bar for how performance and feedback processes are experienced across the org
• You challenge assumptions with humility and influence outcomes through thoughtful perspectives grounded in quantitative and qualitative data
• You make it easier for employees and managers to get what they need, without having to ask twice

Qualifications

• 3-4 years in management consulting or HR in a fast-growth startup (scaling from 60-100+) and experience working in a data- or decision-heavy environment (e.g., consulting, analytics, business ops)
• Comfortable debating direction, making the case for or against initiatives, and operating without perfect inputs
• Experience executing performance and feedback cycles, and analyzing the results to iterate and improve the system
• High energy, high ownership, and a bias for clarity and forward motion
• Strong communicator (especially written); able to clearly articulate your POV to stakeholders at all levels
• Analytical and data-fluent — you can slice survey results or headcount data and turn it into something managers can act on

Nice-to-Haves

• Interest in scaling HR programs with a “product mindset” — track, iterate, improve
• Experience with tools like Lattice, Notion, GSuite, Slack, and modern HRIS platforms

Kikoff: A FinTech Unicorn Powering Financial Progress with AI

At Kikoff, our mission is to provide radically affordable financial tools to help consumers achieve financial security. We're a profitable, high growth FinTech unicorn serving millions of people, many of whom are building credit or navigating life paycheck to paycheck. With innovative technology and AI, we simplify credit building, reduce debt, and expand access to financial opportunities to those who need them the most. Founded in 2019, Kikoff is headquartered in San Francisco and backed by top-tier VC investors and NBA star Stephen Curry.

Why Kikoff:

This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.

???? US salary range for this full-time position consists of base + equity + benefits

Our salary ranges are determined by role and experience:

$175k - $200 base + equity

???? Medical, dental, and vision coverage - Kikoff covers the full cost of health insurance premiums for employees on our standard plan and 50% for dependents.

???? Stock Options

???? Visa sponsorship available: Kikoff is willing to provide sponsorship for H1-B visas and U.S. green cards for exceptional talent.

Equal Employment Opportunity Statement:

Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfhttps://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you need reasonable accommodation for a job opening please connect with us at talent@kikoff.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, Kikoff will consider for employment qualified applicants with arrest and conviction records.

NOTICE TO RECRUITING AGENCIES

Kikoff does not accept unsolicited résumés or candidate profiles from recruiting agencies, search firms, or third-party talent representatives. We do not consider candidates submitted through these channels, and no fee will be paid if a candidate is hired as a result of an unsolicited submission.

Please do not contact our team members directly with candidate referrals. All hiring is managed exclusively through our internal recruiting team and official application process.

Kikoff will only work with agencies who have signed a formal agreement with our company prior to any candidate submission. Thank you for respecting our hiring policy.

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