We build financial products that accelerate the economic freedom for people who move across borders. We started with car insurance — insuring over a million drivers — and we’re scaling beyond. Tens of millions of people move countries each year, facing overlooked financial challenges. Our future is in building financial products around their needs to positively impact their lives.
We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.
And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into three tribes; Acquisition, Retention & Claims. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.
We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.
Engineering at Marshmallow
Our engineers are at the heart of the solutions. They work on product builds from start to finish, solving lots of challenges to help us build fast and scale up! Our engineers cover a range of skills across frontend, backend, full stack, iOS, and Android, and work alongside designers, data scientists, researchers, and product managers within our product teams.
Our product teams include: Pricing, Fraud Core, Ops Platform, Claims, Growth, Direct, In-Policy, Renewals, Mobile, and Core. Each team sets its roadmap and actively pushes our codebase forward.
If you're curious about our Engineering culture and ways of working, check out the Engineering Handbook.
And check out our Marshmallow App Demo as well here!
About the team you will be joining
Our team specializes in seamlessly integrating agentic AIs into customer support workflows, ensuring high-quality interactions at scale while lowering operational costs. By deploying autonomous agents that can handle a broad range of inquiries, we help reduce conversation overhead and allow human specialists to focus on more complex tasks. Collaborating closely with customer service leaders, we ensure our solutions maintain the company’s voice and deliver exceptional experiences across all support channels.
What you'll be doing
What we’re looking for from you
Our Tech Stack
Perks of the job
Plus a monthly team social budget, bi-weekly office lunches, and office tea, coffee, and snacks!
Our process
We break it up into 3 stages:
At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.
We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.
We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.
We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.
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