Heaven Hill Brands

This position is based out of our Louisville, KY office.

What the Role Is

The Customer Invoicing Analyst has primary responsibility for analyzing all aspects of the customer billing process, ensuring accurate records, and efficient cash flow by creating and issuing invoices, reconciling accounts, and resolving billing issues. Conducting research and analysis to provide resolution, and continual improvement of processes and procedures.

This position will work collaboratively with other departments to establish procedures, and under the direction of the Customer Invoicing Manager, implement with the goal to improve, streamline, and standardize the overall accounts receivable process.

How You Will Spend Your Time?

• Create and send a high volume of invoices with accuracy and efficiency meeting tight deadlines
• Identify and correct errors on customer orders prior to invoicing
• Create credit and debit memos and communicate with other departments to ensure they are offset correctly and promptly if applicable. Communicate with customers as necessary.
• Prepare account statements and analyze for accuracy prior to forwarding to customers
• Reconcile customer accounts and investigate potential customer order errors including pricing and coding and correct errors. Work with Collections to resolve payment discrepancies
• Analyze price list data and collaborate with departments to secure pricing when there are discrepancies
• Document standard operating procedures (SOP) for billing processes
• Liaise cross-functionally to resolve issues and amend processes
• Work closely with Financial Planning and Analysis, Sales, and Accounting Departments to ensure accurate pricing
• Support the Master Data Department in managing accurate customer information and updates
• Develop business relationships with customers to resolve issues and ensure accurate billing process
• Assist company effort to standardize and centralize customer invoicing functions
• Investigate reasons for missing account records and seek ways to ensure actions are immediately taken to resolve any issues or discrepancies
• Assistance with year-end financial audit
• Ensure compliance with annual internal and external audit recommendations and departmental policies and procedures
• Crosstrain with team members and provide departmental training to support best practices
• Assist on special projects as needed
• Other duties as required

Who You Are…

• High School Diploma/GED Equivalent required; Associate’s or Bachelor’s Degree in Accounting, Finance, Business or related field preferred
• Minimum 3 years of Customer Invoicing and/or general accounting experience
• Proficiency in accounting, and the ability to assist with accounting functions
• Knowledge of billing and collections procedures
• Independent thinker with the ability to work without direct supervision
• Advanced proficiency in Microsoft Office, primarily Excel
• Working knowledge of ERP systems
• Excellent analytical, critical thinking and complex problem-solving skills
• Ability to interact effectively with internal and external contacts, displaying a keen sense of teamwork
• Excellent written and verbal communication skills
• Strong customer service skills
• Forward thinker with strong attention to detail and accuracy
• Ability to multi-task to prioritize and meet competing deadlines
• Excellent math and account reconciliation skills
• Computer literacy
• Strong keyboard skills

Valued but not Required Skills and Experience:

• Detailed knowledge and experience using ERP Systems, specifically IFS and other Microsoft Office tools and products including Word, Outlook, PowerPoint, and Access.

Physical Requirements

• While performing duties of job, employee is required to stand for extended periods, up to 8 hours per day; walk; use hands and fingers to handle, or feel objects, and use of computer; reach with hands and arms. Employee must occasionally lift and/or move up to 10 pounds.

Benefits

• Paid Vacation
• 11 Paid Holidays
• Health, Dental & Vision eligibility from day one
• FSA/HSA
• 401K match
• EAP
• Maternity/Paternity Leave

Heaven Hill and its affiliates are committed to fostering a diverse workforce as an Equal Employment Opportunity company. We invite applications from candidates of all backgrounds, without regard to race, religion, color, sex, sexual orientation, natural origin, gender identity or expression, age, disability, veteran status or any other legally protected characteristic.