City of Chesapeake

Working Title of Vacant Position Benefits Program Worker II - Intake/Ongoing

Job Type Full Time

Posting Type Public

Number of Vacancies 10

Department HUMAN SVCS

Division HS-SS ELIGIBILITY SVCS

Requisition Number 2025213

Number of hours worked per week 40

Work Schedule

Monday – Friday 8 am – 5 pm; Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.

Work Site Location Chesapeake, VA (100 Outlaw Street)

Position Driving Requirement N - Never

Pay Grade GE09

Pay Basis Semi-Monthly

Advertised Salary

$48,405-$64,137; Depending on qualifications and experience.

Job Description

Take the Next Step in Your Human Services Career – Join Us as a Benefits Program Worker II (Intake)

Are you experienced in determining eligibility for TANF, SNAP, and Medicaid? Do you have a deep understanding of policies and procedures—and know your way around VaCMS like a pro? If so, we want to connect with you about an exciting opportunity to make a meaningful impact with the City of Chesapeake’s Department of Human Services!

We’re looking for a skilled and motivated Benefits Program Worker II – Intake to join our team of professionals who are committed to helping individuals and families access vital public benefits and services.

In This Role, You Will:

• Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
• Navigate complex benefit program policies with confidence and accuracy
• Use VaCMS and other systems to process applications, track cases, and document outcomes
• Make timely, sound decisions and ensure all required documentation is accurate and up to date
• Refer clients to public and private resources that support their overall well-being
• Maintain a strong focus on service delivery and continuous quality improvement

What We’re Looking For:

• Prior experience determining eligibility for TANF, SNAP, and Medicaid
• Proficiency in Virginia Case Management System (VaCMS)
• Strong policy comprehension, communication, and decision-making skills
• A commitment to public service and a passion for helping others

Why Join Us?

• Be a vital part of a team that supports the health and stability of our community
• Work in a supportive, fast-paced environment where no two days are alike
• Opportunities for professional development and career growth
• Competitive pay and great benefits in a mission-driven workplace

If you’re ready to bring your experience, expertise, and empathy to a team that values your contributions—apply today and be part of something that truly matters.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires a high school diploma or GED/HSE and completion of government assistance programs.

EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of four years of experience in eligibility determination for social services programs.

SPECIAL CERTIFICATIONS AND LICENSES: Must be able to provide a certificate of completion for Phase I and Phase II.

SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Preferred certification in Phase Policy Training for TANF, Medicaid, and Food Stamps
• Experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services
• One of SPIDeR, VaCMS, DMIS, and MMIS experience in determining Eligibility in the Intake unit

Job Open Date 06/04/2025

Job Close Date

Open Continuous Yes

Special Instructions to Applicants

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Standing Frequently- From 1/3 to 2/3 of the time.

Sitting Frequently- From 1/3 to 2/3 of the time.

Walking Frequently- From 1/3 to 2/3 of the time.

Lifting Frequently- From 1/3 to 2/3 of the time.

Lifting Amount Exerting up to 10 lbs

Carrying Frequently- From 1/3 to 2/3 of the time.

Carrying Weight Exerting up to 10 lbs

Pushing/Pulling Frequently- From 1/3 to 2/3 of the time.

Pushing/Pulling Weight Exerting up to 10 lbs

Reaching Occasionally- Up to 1/3 of the time.

Handling Occasionally- Up to 1/3 of the time.

Fine Dexterity Frequently- From 1/3 to 2/3 of the time.

Kneeling Occasionally- Up to 1/3 of the time.

Crouching Rarely- Less than 1 hour per week.

Crawling Rarely- Less than 1 hour per week.

Bending Occasionally- Up to 1/3 of the time.

Twisting Frequently- From 1/3 to 2/3 of the time.

Climbing Occasionally- Up to 1/3 of the time.

Balancing Rarely- Less than 1 hour per week.

Vision Continuously- 2/3 or more of the time.

Hearing Continuously- 2/3 or more of the time.

Talking Continuously- 2/3 or more of the time.

Foot Controls Continuously- 2/3 or more of the time.

Machines, Tools, Equipment and Work Aids Used

Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment.

Protective Equipment Required

N/A

Mechanical Hazards N = Never

Chemical Hazards N = Never

Electrical Hazards S = Seasonally

Fire Hazards S = Seasonally

Explosives S = Seasonally

Communicable Diseases S = Seasonally

Physical Danger or Abuse S = Seasonally

Other

If Other, Description

Dirt and Dust D = Daily

Extreme Temperatures D = Daily

Noise and Vibration D = Daily

Fumes and Odors D = Daily

Wetness/Humidity D = Daily

Darkness or Poor Lighting D = Daily

Primary Work Location Office Environment

Time Pressures Continuously- 2/3 or more of the time.

Emergency Situations Frequently- From 1/3 to 2/3 of the time.

Frequent Change of Tasks Continuously- 2/3 or more of the time.

Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time.

Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time.

Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.

Tedious or Exacting Work Continuously- 2/3 or more of the time.

Noisy/Distracting Environment Continuously- 2/3 or more of the time.

Other

If Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

NO

Minimum Requests 0

Maximum Requests 4

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