City of Chesapeake

Working Title of Vacant Position Benefits Program Supervisor II

Job Type Full Time

Posting Type Public

Number of Vacancies 1

Department HUMAN SVCS

Division HS-SS ELIGIBILITY SVCS

Requisition Number 2025211

Number of hours worked per week 40

Work Schedule

Monday – Friday 8 am – 5 pm. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.

Work Site Location Chesapeake, VA (100 Outlaw St.)

Position Driving Requirement N - Never

Pay Grade GE15

Pay Basis Semi-Monthly

Advertised Salary

$65,078-$86,229; Depending on qualifications and experience.

Job Description

Are you looking for a rewarding career that allows you to train, coach, lead, and mentor supervisors? Do you get excited developing and implementing processes and using data reports to manage productivity? Do you enjoy developing partnerships that provide resources to those in need? If so, Chesapeake Department of Human Services, Division of Social Services is the place for you! If you are looking to grow and advance in your career as well as feeling good about helping those in need, bring your gifts and talents to the City of Chesapeake.

ESSENTIAL TASKS

• Supervises staff, including interviewing, recommending selection, assigning and evaluating work, counseling, and recommending disciplinary action, probation, and termination.
• Reviews cases in public assistance programs to check for completeness in application process, evaluate verifications and documentation, analyze decision process in approving or denying application, and check mathematical calculations and computer input.
• Signs off on and logs in all processed cases for area of responsibility.
• Gathers and maintains information to support periodic and special reports documenting activity/data for area of responsibility.
• Evaluates the intake process, plans for improvements, and implements changes.
• Analyzes and recommends changes in policy, procedures, work load management, training requirements, personnel, and equipment needs on local and state levels.
• Maintains record system for assigned area; processes daily paperwork including reports, and case and personnel information.
• Evaluates written narratives for and attends appeal hearings.
• Handles customer complaints in person, by telephone, and in writing; meets with clients in Worker’s absence.
• Attends or conducts staff, committee, administrative, regional, or other professional meetings to exchange information; attends training sessions to provide feedback for Workers and other staff.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires any combination of education and experience equivalent to a bachelor’s degree in accounting, sociology, psychology, or a closely related field.

EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of fours years of related, experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services to include supervisory experience.

SPECIAL CERTIFICATIONS AND LICENSES: Requires certification in Phase Policy Training for TANF, Medicaid, and SNAP benefits.

SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• A minimum of four years of related, experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services
• A minimum of four years in performing supervisory activities such as handling personnel issues, problems, and evaluating the work of others.
• Proven ability to monitor workloads, allocate resources effectively, and handle escalated cases.
• In-depth knowledge of federal, state, and local benefits programs (e.g., SNAP, Medicaid, TANF).
• Strong decision-making skills, particularly in high-pressure or time-sensitive situations.
• Experience in planning and implementing strategies to meet program goals and ensure service quality.
• Excellent written and verbal communication skills, including the ability to effectively communicate complex policies to internal/external and clients.
• Bachelor’s degree in the human services field & human services program experience in a lead or supervisory capacity

Job Open Date 06/20/2025

Job Close Date 07/06/2025

Open Continuous

Special Instructions to Applicants

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Standing Frequently- From 1/3 to 2/3 of the time.

Sitting Frequently- From 1/3 to 2/3 of the time.

Walking Frequently- From 1/3 to 2/3 of the time.

Lifting Frequently- From 1/3 to 2/3 of the time.

Lifting Amount Exerting up to 10 lbs

Carrying Frequently- From 1/3 to 2/3 of the time.

Carrying Weight Exerting up to 10 lbs

Pushing/Pulling Frequently- From 1/3 to 2/3 of the time.

Pushing/Pulling Weight Exerting up to 10 lbs

Reaching Occasionally- Up to 1/3 of the time.

Handling Occasionally- Up to 1/3 of the time.

Fine Dexterity Frequently- From 1/3 to 2/3 of the time.

Kneeling Occasionally- Up to 1/3 of the time.

Crouching Rarely- Less than 1 hour per week.

Crawling Rarely- Less than 1 hour per week.

Bending Occasionally- Up to 1/3 of the time.

Twisting Frequently- From 1/3 to 2/3 of the time.

Climbing Occasionally- Up to 1/3 of the time.

Balancing Rarely- Less than 1 hour per week.

Vision Continuously- 2/3 or more of the time.

Hearing Continuously- 2/3 or more of the time.

Talking Continuously- 2/3 or more of the time.

Foot Controls Continuously- 2/3 or more of the time.

Machines, Tools, Equipment and Work Aids Used

Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment.

Protective Equipment Required

N/A

Mechanical Hazards N = Never

Chemical Hazards N = Never

Electrical Hazards S = Seasonally

Fire Hazards S = Seasonally

Explosives S = Seasonally

Communicable Diseases S = Seasonally

Physical Danger or Abuse S = Seasonally

Other

If Other, Description

Dirt and Dust D = Daily

Extreme Temperatures D = Daily

Noise and Vibration D = Daily

Fumes and Odors D = Daily

Wetness/Humidity D = Daily

Darkness or Poor Lighting D = Daily

Primary Work Location Office Environment

Time Pressures Continuously- 2/3 or more of the time.

Emergency Situations Frequently- From 1/3 to 2/3 of the time.

Frequent Change of Tasks Continuously- 2/3 or more of the time.

Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time.

Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time.

Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.

Tedious or Exacting Work Continuously- 2/3 or more of the time.

Noisy/Distracting Environment Continuously- 2/3 or more of the time.

Other

If Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

No

Minimum Requests 0

Maximum Requests 4

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