Job Summary
The Ambulatory Quality Manager will serve as the lead subject matter expert for clinical quality and regulatory standards for all ambulatory hospital locations at NMHS. The Ambulatory Quality Manager is responsible for leading a robust clinical quality, certifications, government payor initiatives program, and performance improvement activity agenda that will span across all specialty service lines. The Manager of Quality will collaborate very closely with operational leadership in order to achieve the clinical outcome.
Job Functions
- Supports strategic leadership initiatives to the clinical quality, risk and performance improvement agenda within the assigned division.
- Develops a customized quality agenda specific to the market driven needs.
- Directs efforts to ensure effective clinical quality program and performance improvement implementation in assigned ambulatory locations.
- Provides leadership to drive work for clinical improvement and service enhancement.
- Supports practices in preparation of meaningful reports to ambulatory leaders and providers
- Acts as a support for Ambulatory Services Quality Improvement and Patient Safety initiatives, as directed.
- Develops and implements programs, initiatives, and improvement strategies to ensure consistency in compliance with applicable laws, regulations, and other governmental requirements.
- Ensures that required state/federal reporting is completed in a timely manner.
- Monitors and communicates with Operations regarding quality improvement trends.
- Assists in preparations of metric reports and development of meaningful improvement plans.
- Responsible for facilitating investigation, required reporting, and corrective action plan development for serious quality or risk issues.
- Maintains awareness of regulations, keeping abreast of pending and or implemented changes.
- Works in collaboration with system leadership to ensure compliance with regulatory standards.
- Maintains current competency with all current Quality Program initiatives.
- Provides practice assessments and identifies deficiencies as applicable, develops in collaboration with operations any needed corrective action plans, and assists in the management of the action plan to completion.
- Provides education to employees and Medical Staff and supports ongoing education related to Ambulatory Quality Program initiatives.
- Provides divisional support and leadership for all assigned payor initiatives
- Works collaboratively with system patient experience leadership to develop patient and family centered care strategies
- Work within quality improvement and patient experience tools to identify trends and opportunities
Qualifications
Education
- Bachelor's Degree Nursing or Other Clinical Degree Field. Required
- Master's Degree Health Related Field. Preferred
Licenses and Certifications
Work Experience
Knowledge Skills and Abilities
- Excellent project management skills
- Excellent problem solving, conflict management and organizational skills
- Intermediate or expert knowledge of word, excel, PowerPoint, outlook
- Demonstrate key leadership skills such as: leading through collaboration, trust, respect, foresight, and listening to other ideas and opinions; appropriate use of power and empowerment; punctuality and professionalism while holding others accountable
- Exhibits design behaviors and the ability to effectively influence and manage change
- Ability to meet deadlines with a focus on accuracy and detail
- Possess excellent interpersonal skills to interact effectively with individuals of all backgrounds, experience and educational levels
- Leads team meetings on a need basis and effectively
- communicates with cross-functional teams for results.
- Applies understanding of unique context of stakeholders and adapts overall education approach appropriately to drive quality/safety outcomes.
- Researches strategies for evidence based improvements and assists multi-disciplinary team in developing and implementing improvements
- Utilizes creative and critical thinking
- Must be an effective collaborator with hospital leadership, physicians, nursing, patients and families
- Must have extensive contact with: physicians, ancillary personnel, and various departments within NMHS
- Must convey a high level of professionalism and confidentiality
- Possess excellent communication skills (verbal and written)
- Must reflect a positive, caring attitude toward clients, patients, staff and the public we serve
- Builds awareness of navigator position with care providers
- Understands organizational process and demonstrates knowledge of patient and family centered care
- Model AIDET behaviors
- Exhibit CARES values
Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Standing. Occassionally
- Walking. Occassionally
- Sitting. Frequently
- Lifting/Carrying. Occassionally 20 lbs
- Pushing/Pulling. Rarely
- Climbing. Rarely
- Balancing. Rarely
- Stooping/Kneeling/Bending. Rarely
- Reaching/Over Head Work. Occassionally
- Grasping. Frequently
- Speaking. Frequently
- Hearing. Constantly
- Repetitive Motions. Frequently
- Eye/Hand/Foot Coordinations. Occassionally
Benefits A****vailable
- Continuing Education
- 403B Retirement Plan with Employer Match Contributions
- Pet, Identity Theft and Legal Services Insurance
- Wellness Programs and Incentives
- Referral Bonuses
- Employee Assistance Program
- Medical Benefits
- Dental Benefits
- Vision Benefits
- License + Certification Reimbursement
- Life, Long-Term and Short-Term Disability, Group Accident, Critical Illness and Hospital Indemnity Insurance
- Employee Discount Program
- Other:
- Early Access to Earned Wages
- Tuition Assistance
- Relocation Assistance
- Paid Time Away
- Special Employee Rates at NMMC Wellness Centers
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