Signify

Job Title

Customer tNPS automation intern

Job Description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More about the role

This is an exciting job opportunity for you to light the way as a Digital IT Transformation Intern, in Eindhoven with Signify.

As a Digital IT Transformation Intern in the Customer Satisfaction team, you’ll be responsible for automating and improving our customer survey processes, to reduce employee workload, assure data security and enhance customer satisfaction. You will be part of a multifunctional team, connecting a global customer survey and reporting tool (Medallia) to our business and CRM systems (SAP and C4C) using innovative solutions in the existing IT environment, incl. AI.

Your work will have a direct impact on the efficiency and effectiveness of our operations, ensuring we deliver exceptional experiences to our customers. You will collaborate closely with various teams, including Quality, Operations, Customer Services and IT, to implement and deploy process improvements across the organization.

• Collaborate with global business process experts to understand and analyze current processes.
• Propose easy to use, intuitive, automation solutions, create use case, and demo feasibility of survey plans.
• Lead/facilitate the development of the IT system requirements and their validation (Quality Test Plan) across various customer touchpoints.
• Give user training.
• Assist in deploying new automated processes across the organization.

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• Currently pursuing a degree in Digital IT transformation/engineering or a related field.
• A keen eye on automation possibilities.
• Innovative, out of the box thinking.
• Good communication and interpersonal skills.
• Ability to work collaboratively in an international team environment (Good command of English).

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

List the benefits here

Come join us, and together we can light the way.