CompuCom

At CompuCom, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

We are seeking a qualified Queue Manager Operations II to join our team onsite in Irving, TX

Responsible for the operating activities of one or more functional departments and/or branches. Identifies, prioritizes, and communicates all system and process issues that affect productivity and efficiency, and provides input and support for necessary improvements. Duties may include, but are not limited to, the following:

Duties and Responsibilities:

• Initial review of ticketing cases prior to dispatch to attempt remote resolution or confirm if dispatch is required. Technical review and remote support to determine parts needed to meet first time fix as well as tech instructions or suggestions-30%
• Follows defined processes on case management-30%
• Responsible for the operating activities of one or more departments and/or branches, and assists the company in relation to policies, practices, and attainment of operating goals. 20%
• Prepares reports and records on department activities for use during case management or for team/program manager as requested.
• Call scrubbing and 1st level PMO billing review-5%
• Responsible for the administrative duties related to Operations, including requesting, gathering, and organizing information. Working to remove obstacles and driving to make contract requirements by interacting cross functionally with delivery teams.
• Client interaction, meetings and 1st point of escalation- 5%

Qualifications:

• Previous experience with Que Ticket Management with Service Now
• Excellent Customer Service
• Excellent verbal and written communication skills
• Able to work one full weekend a month
• Documentation Skills
• Able to communicate with all levels in the organization

Wage Range :

The Salary for this position is between $19-28 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date: This posting is anticipated to remain open until August 2nd 2025

Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.