Description & Requirements

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

WHO YOU’LL WORK WITH

You’ll join the Product, Practice and Knowledge (PPK) group in our Strategy & Transformation practice. “Practices” are how we group and organize our solutions and products based on our clients’ industry or business function. They’re integral to how we win and deliver results to our clients and are a key strategic priority within our firm. Operations roles are critical in helping to drive and measure the strategic direction and operations of a practice.

The Strategy & Transformation Practice is one of the largest practices at Bain, and at the heart of some of our biggest client success stories. We’re constantly pushing the boundaries of innovation, with new hooks, points of view, products, tools and delivery models that bring together the best thinking from our most successful client heads and senior strategists, to stretch our client’s definition of full potential, embed change within their organizations, and deliver results. The Strategy & Transformation Practice team works very closely with partners, senior managers and teams to bring Bain’s best experience and the latest tools and innovations to bear across sectors and offices.

WHERE YOU’LL FIT WITHIN THE TEAM

The Operations Senior Analyst (OSA) executes flawlessly on standard operational responsibilities for the global practice, working with senior members of the practice team. The Senior Analyst performs accurate data gathering and reality checks, integrates multiple data inputs, ensures data integrity and executes zero-defect analysis and reporting.

Responsibilities may include supporting strategic plan development, driving practice reporting and measurement, and budget planning/execution. The Operations Senior Analyst may also play a role in the tracking and effective deployment of practice affiliates/experts/advisors, as well as commercial support. They support the planning and content for practice meetings, trainings, and calls.

They identify trends and issues, drawing out insights to recommend actions. OSAs can effectively progress deliverables; prioritize effectively, innovate, streamline, and improve ways of working, in collaboration and coordination with multiple, often senior, stakeholders across the business.

WHAT YOU’LL DO

Practice planning and strategy execution

• Support content preparation for practice leadership team meetings

Practice operations and reporting

• Assist with data and analytics to support strategic planning, ongoing operations, and budgeting process
  1. Own practice reporting and structure metrics (revenue, commercial pipeline); build or maintain models/databases; ensure data integrity and drill down to resolve discrepancies
  2. Bring together and reconcile disparate data sources; highlight issues and spot trends to inform decision-making, e.g., cost recovery, monitor progress
  3. Implement repeatable models; use the latest technology including automation, visualization, data and AI tools to work more effectively and drive efficiency across processes
  4. Update materials with analytically driven insights for practice meetings; storyline pieces of operations-focused content
  5. Coordinate with other stakeholders who own reporting platforms, contribute to additional projects, and perform select ad hoc analytics
• Manage practice communications: maintain distribution lists, support development and distribution of internal mailings and webinars
• Support regional commercial operations as needed

Affiliate management and meetings

• Support the performance review/HLA process by gathering information and conducting analysis
• Contribute to planning and execution of meetings and trainings e.g., affiliate meetings: coordinate with Bain’s Event team; support content/agenda planning and creation
• Track affiliates, experts, leadership roles, partnerships etc.; help with initiatives to provide better understanding of expertise

Practice operations and teaming

• Support development and maintenance of practice onboarding and training materials
• Manage practice team distribution lists and support cross-practice events (meetings, trainings, etc.)
• Support analysis and synthesis of practice team pulse-check surveys and WWES
• Work effectively cross-practice: coordinates seamlessly, ensure information-sharing, flag roadblocks
• May train, coach, or oversee work of one or more junior team members (although not in a supervisory capacity)
• Actively contribute to the practice and broader PPK team

ABOUT YOU

• Bachelor of Arts or equivalent undergraduate degree with strong academic credentials
• Preferred 4-7 years of professional experience
• You are intellectually curious
• You are known for your high-quality work, attentive to detail and very organized
• You have strong analytical abilities and experience bringing innovative and ‘outside the box’ approaches to problem-solving
• You are a regular user of AI and automation tools and have a growth mindset about their use
• You can self-motivate and work autonomously, integrating guided coaching and collaborative teaming to further develop
• You enjoy working in a fast-paced and sometimes demanding environment, and you can juggle multiple priorities
• You exhibit an exceptional customer service attitude
• You have strong communication and presentation skills. You can engage competently with senior business executives. You can work in a global team, collaborating with colleagues across the globe and in different time zones
• You have the maturity and integrity to manage highly confidential information and use technology in a responsible way (e.g. AI)
• You keep a positive mindset with high levels of energy and enthusiasm
• Strong proficiency with analytical tools and coding (e.g. Alteryx, AI/GBTs, Python, Tableau), and Microsoft Applications (Excel, PowerPoint, Power BI)

ABOUT US

Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 61 offices in 38 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes. Our 10-year commitment to invest $2 billion in pro bono services brings our talent, expertise and insight to organizations tackling today’s urgent challenges. We earned a platinum rating from EcoVadis, the leading platform for environmental, social and ethical performance ratings for global supply chains, putting us in the top 1 percent among other consulting firms. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.