Job Details
Description
About Standard Process:
For more than 95 years, Standard Process Inc. has been a visionary leader in whole food nutrient solutions. Our whole food philosophy and mission to change lives extends far beyond our supplements to the very people we employ. We value compassion, accountability, respect, and excellence. This strong foundation has created an environment where our employees are seen as members of our family and are given the tools and resources to succeed, both personally and professionally.
The Opportunity:
We’re currently looking for a Digital eCommerce Program Specialist to support and expand our inSITE eCommerce initiative. Reporting to the Director of Customer Care, this role acts as a strategic partner to healthcare practitioners using the inSITE platform and a key coordinator across internal teams. The ideal candidate brings a passion for digital business, practitioner engagement, and operational execution in a fast-paced environment.
What You’ll Do:
Practitioner Engagement & Program Success
- Support assigned healthcare practitioners with online sales and marketing strategies.
- Provide expert guidance on leveraging templated website tools to increase patient engagement and sales.
- Facilitate customer business reviews, training sessions, and internal collaboration meetings.
- Deliver customized resources like sales tools, playbooks, and how-to content for practitioner success.
Program Coordination & Administrative Support
- Assist in executing growth plans including API integrations and eCommerce enhancements.
- Manage schedules, communication, and follow-up for cross-functional initiatives.
- Support training logistics, practitioner onboarding, and internal coordination.
Data Management & Performance Reporting
- Maintain dashboards tracking eCommerce KPIs and practitioner engagement.
- Analyze campaign performance and contribute to test-and-learn optimization strategies.
- Extract insights from analytics and sales data to inform program improvements.
Cross-Functional Collaboration
- Collaborate with Marketing, IT, Sales, Customer Service, and Supply Chain teams.
- Coordinate development and distribution of sales enablement tools and digital content.
- Contribute to a centralized knowledge base supporting team access to digital resources.
Operational Excellence & Process Improvement
- Maintain CRMs, CMS, and digital project trackers.
- Create and update SOPs and scalable support resources.
- Identify inefficiencies and help lead process improvement initiatives.
- Support rollout and testing of new digital tools and features.
What You Bring:
Education & Certifications
- Bachelor’s degree in marketing, business, communications, or related field.
Experience
- 2+ years of experience in eCommerce, digital marketing, sales enablement, or program coordination.
Specialized Knowledge & Skills
- Proficient in tools like CRMs, CMS platforms, analytics dashboards, and project management software.
- Strong organizational, communication, and cross-functional collaboration skills.
- Detail-oriented with the ability to manage multiple priorities.
- A passion for digital innovation and customer success.
Necessary Competencies
- Customer Focus
- Communication
- Project Management
- Digital Savvy
- Collaboration
- Continuous Improvement Orientation
Travel Requirements
Minimal travel required.
Why Standard Process?
Standard Process is proud to be a top workplace! We offer a comprehensive and competitive benefit package, which includes:
- Competitive salary and annual incentive program
- Comprehensive health care and flexible benefit plan, including pet insurance
- Company-matched 401(k) plan
- Profit sharing plan
- On-site childcare with highly accredited curriculum
- Platinum WELCOA award-winning wellness program, including:
- On-site 24x7 fitness center
- Whole food court
- On-site chiropractic care
- On-site massage therapist
- Personal trainer
- Daily fitness classes
- On-site life coach
- $450 monthly Standard Process supplement allowance
- Paid time off and holiday time
- Educational assistance
- Company hosted outings and events
- Strong community involvement
Standard Process understands the importance of diversity and believes in providing equal employment opportunity for all employees and applicants for employment. Accordingly, all personnel decisions, including but not limited to hiring, compensation, promotions, training, benefits, termination, or other terms and conditions of employment, are made without regard to age, race, creed, color, disability, veteran status, marital status, sex, national origin, ancestry, arrest or conviction record, sexual preference, genetic information, or any other legally protected characteristic in accordance with law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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