The Amazon Mobile Business Development (MBD) team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and Amazon mobile applications (e.g., Shopping, Video, Music, Kindle, Photo-Cloud Drive, Audible, and IMDB) through mobile operators and OEMs. We are in growth mode, currently expanding our distribution footprint launching our service offerings with partners across the globe and need strong team members to help us achieve our goals.
Fuse Billing Operations team is looking for a customer-obsessed, Spanish speaking, Program Manager with a strong track-record of delivering results and project management experience to support our Billing Reconciliation Program which involves resolving data discrepancies spread across multiple distinct/standalone systems. To achieve this goal, the program manager will engage with internal and external stakeholders to explore all the elements of these discrepancies, identify the root-cause, and implement solutions to correct the discrepancies, bringing all the systems to a defect-free state. The program manager will also develop mechanisms to reduce the number of defects and scale this program across our business.
The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. Candidates are expected to have sufficient finance and billing operations experience to assess issues and requirements; and strong program management skill to help the team identify and incorporate solutions into the systems or tools that our team uses to support the business. Excellent communication and organizational skills are required along with the ability to anticipate, identify, and communicate risks to accounting, finance, tax, legal, business and leadership. Successful candidates for this position must have a proven record of delivering results through strong program management skills, creative problem solving skills, financial process and system knowledge, and a passion for customer experience. Spanish is a must.
Responsibilities:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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