Lead the technical support strategy and activities in the Region.
Respond to technical support queries between Territory organisations / Customers and the backline factory channels for the active units within the Sales Area.
Ensure Territory organisations are working towards technical self-sufficiency.
Coordinate new equipment introductions, factory support and ad-hoc gap training.
Coordinate operational readiness deliverables.
Ensuring safety and service bulletins are being managed and implemented.
Monitor and report on trends for changes to current specifications across the products.
Qualifications and Experience
Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field (or equivalent experience).
Proven experience in a technical support, service engineering, or product advisory role within the heavy machinery, mining, or manufacturing industry.