ServiceLink

Overview

Are you enthusiastic about growing in a new career where your motivation and professionalism will be highly valued? ServiceLink, the leader in the mortgage industry, appreciates excellent communication and customer service skills and seeks an individual to fill the opening of Doc Auditor, a position which carries the important responsibility of processing and reviewing all closing related documentation to meet the requirements of the company, clients, vendors and borrowers. If you are a professional with high integrity and confident in your ability to manage confidential information appropriately, you may be the right person for this role. Apply now; this is an exciting time to join ServiceLink, a company dedicated to providing the training opportunities necessary for every employee to reach full advancement potential.

This is an in-office position in our Moon Township headquarters.

A DAY IN THE LIFE

In this role, you will…

• Review Work In Progress report to ensure completion
• Review work-in-progress reports to ensure completion of assigned work
• Assist and support the functions of other Doc Auditors as needed
• Communication with outside agencies, clients and borrowers

WHO YOU ARE

You possess …

• Typing/ data entry skills – 45 wmp with a 95% accuracy rate
• Excellent customer service and communication skills
• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards

Responsibilities

• Review work-in-progress reports to ensure completion of assigned work.
• Assist and support the functions of other Doc Auditors as needed.
• Communication with outside agencies, clients and borrowers.
• Research and resolve discrepancies.
• Print reports from established databases.
• Maintain accurate records and logs.
• Review all documentation for 100% accuracy.
• Knowledge of client, vendor and borrower requirements.
• Perform duties and responsibilities in a timely manner.
• Maintain open communication with other team members and team leader.
• Address inquiries from clients, borrowers, agents, and internal staff professionally and in a timely manner.
• Proficient in ServiceLink operating systems and internal search engines.
• Adhere to company policies and procedures.
• Meet minimum production goals and quality requirements as set by management.
• Perform all other duties as assigned.

Qualifications

• High School diploma or equivalent preferred.
• Typing/Data Entry skills, 45wpm with a 95% accuracy rate.
• Possess good communication and customer service skills.
• Knowledge of Windows software applications.
• Knowledge of real estate terminology.