RFPIO

About Responsive

Responsive, formerly RFPIO, is the market leader in a growing category of SaaS solutions called Strategic Response Management. More than 2,000 customers, including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom, are using the Responsive platform to manage business critical responses – including bids, questionnaires, assessments, and trust centers – that impact nearly half of a company’s revenue. More than 35% of cloud SaaS leaders and more than 20 of the Fortune 100 standardize on Responsive, and the company has been voted “best in class” by G2 for 24 quarters straight. Customers have used Responsive to close more than $750B in transactions to-date. To learn more, visit responsive.io.

About the Role

We’re seeking a hands-on DevOps Engineer with deep expertise in public-cloud infrastructure and large-scale SaaS operations. You will own the build-and-run pipeline—from automated CI/CD and infrastructure-as-code to reliability engineering and production incident response—ensuring our multi-tenant platform remains performant, secure, and cost-efficient at global scale.

Essential Functions

• Design, version, and govern AWS/Azure/GCP resources with Terraform/CloudFormation/Pulumi, enforcing GitOps, drift detection, and automated compliance checks.
• Build and maintain scalable pipelines for zero-downtime releases.
• Operate and harden Kubernetes/EKS (or AKS/GKE) clusters for multi-tenant SaaS
• Instrument metrics, logs, and tracing, and drive post-incident RCAs.
• Embed security controls (container scanning, SBOMs, IAM least-privilege, KMS, network segmentation)
• Analyze cloud spend, right-size resources,enforce lifecycle policies, and tune application stacks for latency and throughput.
• Architect multi-AZ/region failover, immutable backups, automated DR drills, and chaos-engineering experiments; own runbooks for full-stack recovery.
• Partner with Product, Engineering, and Security to embed operability into designs, and coach teams on cloud-native patterns,
• Implement and manage WAF, DDoS protection, and other cloud security services. Participating in security architecture reviews.
• Expand automation beyond infrastructure and pipelines to include configuration management and routine operational tasks.
• Proactively identify and address potential performance bottlenecks across the application stack.
• Regularly test and refine disaster recovery plans and procedures.
• Create and maintain comprehensive documentation for infrastructure, processes, and procedures.
• Provide expert-level troubleshooting for complex production issues.

Requirements

• 5+ years in DevOps/SRE roles operating production SaaS on AWS (or equivalent public cloud)
• Expert in Terraform/CloudFormation, Docker, and Kubernetes/EKS.
• Proven track record designing secure VPC architectures, load-balancers, and auto-scaling.
• Strong scripting skills (Python, Go, Bash) for automation and tooling.
• Deep knowledge of CI/CD tooling and modern Git workflows.
• Hands-on experience with observability stacks (New Relic,, Grafana, ELK, Datadog, or similar solutions).
• Solid grasp of networking (TLS, VPC peering, VPN, service mesh) and cloud IAM.
• Comfortable leading high-severity incident response and post-mortems.

Preferred / Nice-to-Have

• Certified DevOps Engineer – Professional, CKAD/CKA, or similar credentials
• Experience with multi-tenant SaaS hardening: tenant isolation, org-level RBAC, rate-limiting
• Familiarity with serverless (Lambda, EventBridge, Step Functions) and edge compute (CloudFront, Cloudflare)
• Exposure to machine-learning pipelines or GPU orchestration in Kubernetes.

Additional Information

What we offer:

Responsive uses a market-based compensation philosophy. A candidate’s starting base salary will be determined by the specific responsibilities of the role, as well as job-related skills, experience, qualifications, location, and current market trends. For this position, the base salary range is $110,000–$125,000. Our recruiting team will provide details on the applicable range based on your location during the hiring process. Please note that this range covers base salary only and does not include bonuses, equity, or benefits.

Responsive embraces a global flexible workforce model with offices in Dallas, TX, Kansas City, MO, Coimbatore, India and Dublin, Ireland. For this role, candidates located in Dallas, TX will be given priority consideration.

In addition to a competitive compensation package, Responsive also offers the following benefits:

???? 401k with company matching

???? Unlimited professional development and ongoing learning through LinkedIn Learning Solutions

???? 4 weeks of paid vacation, paid sick days, dedicated paid COVID days, and paid bereavement

✈ 4 week sabbatical after 5 years of service

???? Mental Wellness Program (EAP) to support your well-being and self-care

???? Team events, such as happy hours, off-sites, and team building events

❤️ Best-in-class health benefits, company paid for employee and company contribution for family coverage

Our Values:

Delight customers

We’re lucky to partner with the world’s biggest brands and best customers. They all play an integral role in mapping our future. When it comes to listening and solving their biggest challenges, we’re Responsive.

Be agile & nimble

At Responsive, our people, products and processes are constantly evolving. Our simple formula is to be agile and nimble. We’re not afraid to try something new or pivot when we see a better solution.

Get it done

Whether it’s adding a new feature, onboarding a new customer, or crafting a solution that adds extra value — we’re all motivated to get it done. GID is one of our core tenets and impacts everything we do.

Give back time

Efficiency is central to our company spirit, because finding ways to focus on what’s most important is essential to our innovation. We also truly care about what really matters to our customers and teams.

S4

We have a simple saying, “If you see something, you say something (S4).” At Responsive, we celebrate people who are critical, thoughtful thinkers who just want to make things better. Here, your input matters.

At Responsive, our values are the foundation of who we are—and we’re equally committed to cultivating a diverse and inclusive culture that reflects and respects the richness of our global community. We welcome individuals of all backgrounds, including different cultures, ethnicities, ages, races, national origins, genders, sexual orientations, religions, and abilities, to apply for our open roles. If you share our commitment to an inclusive workplace and believe you’d thrive on our team, we’d love to hear from you!