Medallia

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Team and Role

The Enterprise Applications & Analytics team is part of corporate IT and is responsible for supporting, developing, managing and enhancing the set of enterprise applications which make up the platform that delivers Medallia's business processes. The group focuses on engagement with the lines of business to evolve and scale solutions to best fit Medallia's business needs. In addition, the group focuses on design, development and deployment of an enterprise decision support system to provide enhanced reporting and analytics capabilities.

Our team's Top Priorities include:

Optimize Medallia’s business processes

Provide an accurate single source of truth for timely decision support

Simplify the landscape for support efficiency

Design, plan and deliver quality new solutions, cost effectively

We are seeking a skilled and experienced ServiceNow developer to join our growing team. In this role you will be responsible for the design, implementation, and maintenance of ServiceNow solutions and applications within our organization. They will collaborate closely with HR, Sales Operations, Legal, Security, and IT stakeholders to ensure that our ServiceNow platform meets our ever evolving business requirements and enhances operational efficiency.

The ideal candidate will have a deep understanding of core ServiceNow platform functionalities, strong development skills, and be a tenacious problem solver. They will also bring a quality-first mindset and are a true team player with unwavering integrity, who can easily transition between being a strategic advisor and being hands-on with delivering solutions.

The areas of focus will include a mix of ServiceNow created products (ITSM, HRSD, WSD, LSD, etc) and scoped apps both existing and new.

Responsibilities

• Design, develop, and support ServiceNow applications and modules, including custom solutions and integrations.
• Build strong relationships with business stakeholders, collaborating on and translating business requirements into technical solutions.
• Ensure the platform's stability, security, and performance by conducting regular code reviews, unit testing, and performance tuning.
• Troubleshoot and resolve complex issues related to the ServiceNow platform.
• Stay current with ServiceNow releases and leverage new features and functionality to enhance platform capabilities.
• Present work with confidence and persuasion and handle questions effectively from both technical and business stakeholders
• Participate in architectural discussions and contribute to strategic planning for the ServiceNow platform.
• Develop and implement catalog content, flows, and integrations to operationalize and automate business processes.
• Implement best practices for data management, security, and compliance within the ServiceNow platform.
• Manage end-to-end development of small and medium sized projects, ensuring timely delivery and adherence to project scope and requirements.
• Create and maintain technical documentation, including system architecture, design specifications, and configuration guides.

Qualifications

Minimum Qualifications

• 3+ years experience designing, developing, implementing, and supporting ServiceNow solutions including modules such as ITSM, ITOM, ITAM, HRSD, IRM
• Demonstrated experience in developing custom applications, workflows, and integrations within the ServiceNow platform
• Demonstrated experience in cross-functional business process design and optimization
• Proficiency in JavaScript, HTML, CSS, AngularJS, and other web technologies
• Proficiency with integrating ServiceNow with external applications for process automation and data ingestion
• Demonstrated understanding of ServiceNow APIs, data models, ACLs, and security policies
• Experience with Virtual Agent and AI experiences
• Bachelor’s degree

Preferred Qualifications

• 5+ years of IT experience
• ServiceNow certifications such as Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) are highly desirable
• Knowledge of ITIL processes and certifications such as ITIL Foundation
• Expertise in developing and supporting reporting solutions with Platform Analytics and Performance Analytics
• Program / Project management expertise - consistently delivering projects and tasks on time and to specification
• Strong understanding and demonstration of the application of data governance principles

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.