Site: Brigham and Women's Faulkner Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Schedule:
Wednesday: 10:30 AM – 7:00 PM
Thursday: 4:00 PM – 7:30 PM
Friday: 4:00 PM – 7:30 PM
Saturday: 10:30 AM – 7:00 PM
Sunday: 4:00 PM – 7:30 PM
Summary:
The Food Service Worker performs a variety of essential functions related to the safe and efficient assembly, distribution, and service of meals for hospital patients, staff, and visitors. This role supports day-to-day food service operations while maintaining cleanliness, safety, and excellent customer service.
Essential Functions:
Attend department meetings, in-services, and training sessions as assigned.
Anticipate and respond to customer needs in a timely and professional manner.
Maintain the cleanliness of work areas and department equipment.
Demonstrate a friendly and positive attitude when interacting with patients, staff, and visitors.
Follow all HACCP food safety standards and hospital protocols.
Communicate concerns, shortages, or discrepancies to supervisors promptly.
Support department goals related to operational efficiency and customer satisfaction.
Work in various roles, including the tray line, cafeteria, and kitchen stations.
Set up and stock food stations for meal service; assemble and deliver patient trays.
Clean and sanitize equipment, stations, and floors after each meal period.
May operate dish machines, trash compactors, and perform general cleaning tasks.
Prepare supplemental food items for patient tray service.
Participate in sanitation and cleaning projects as assigned by the manager.
Assist with the training and cross-training of new and existing employees.
Qualifications
Education High School Diploma or Equivalent preferred Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Knowledge, Skills and Abilities - Staff adheres to all I C.A.R.E. Standards. - Must be able to read menu items in English (exception is the pot-washer position). - Must be able to communicate in English (exception is the pot-washer position). - Must be able to juggle multiple tasks in a fast-paced environment. - Work requires ability to push trucks and carts with food and supplies.
Additional Job Details (if applicable)
Physical Requirements
Standing Frequently (34-66%)
Walking Frequently (34-66%)
Sitting Occasionally (3-33%)
Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)
Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)
Pushing Occasionally (3-33%)
Pulling Occasionally (3-33%)
Climbing Occasionally (3-33%)
Balancing Frequently (34-66%)
Stooping Occasionally (3-33%)
Kneeling Occasionally (3-33%)
Crouching Occasionally (3-33%)
Crawling Occasionally (3-33%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Frequently (34-66%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
1153 Centre Street
Scheduled Weekly Hours
26.5
Employee Type
Regular
Work Shift
Rotating (United States of America)
EEO Statement:
Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Read Full Description