Express Services

Inside Sales/Operations

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Located in Fremont, CA

Salary: $30.00-$35.00

Key Responsibilities:

• Provide customer quotes for standard products, custom solutions, service, and repair
• Verify orders from customers, ensuring accuracy of all order data and part numbers
• Enter orders into ERP system
• Address customer inquiries and resolve issues in a timely, professional manner via phone or email
• Ensure technical enquiries are routed to correct team member for fast response
• Maintain customer data in CRM database and ensure it is current
• Coordinate with sales, engineering, production, warehouses, and logistics teams for order fulfillment

Skills & Experience:

• Must have ERP experience (preferably Exact – Macola)
• Must have CRM software systems experience – (ZOHO or Hubspot preferred)
• Data Entry skills, 35 WPM typing skills and Intermediate user of Excel

Equipment Used:

• Phone, Computer, Fax, Scanner

Physical requirements:

• Sitting, Typing, speaking over the phone for extended periods of time

Education:

• HS Diploma or GED. Associate or Bachelor's degree preferred

Qualities Preferred:

• Strong attention to detail
• Excellent communications skills with the ability to communicate professionally and clearly by phone and email
• Maintain a calm and pleasant demeanor when dealing with customers

#3376OS

Express Office: Fremont

39510 Paseo Padre Parkway

Suite 350

Fremont, CA 94538

Email us

Apply Now

Inside Sales/Operations

Share

Located in Fremont, CA

Salary: $30.00-$35.00

Key Responsibilities:

• Provide customer quotes for standard products, custom solutions, service, and repair
• Verify orders from customers, ensuring accuracy of all order data and part numbers
• Enter orders into ERP system
• Address customer inquiries and resolve issues in a timely, professional manner via phone or email
• Ensure technical enquiries are routed to correct team member for fast response
• Maintain customer data in CRM database and ensure it is current
• Coordinate with sales, engineering, production, warehouses, and logistics teams for order fulfillment

Skills & Experience:

• Must have ERP experience (preferably Exact – Macola)
• Must have CRM software systems experience – (ZOHO or Hubspot preferred)
• Data Entry skills, 35 WPM typing skills and Intermediate user of Excel

Equipment Used:

• Phone, Computer, Fax, Scanner

Physical requirements:

• Sitting, Typing, speaking over the phone for extended periods of time

Education:

• HS Diploma or GED. Associate or Bachelor's degree preferred

Qualities Preferred:

• Strong attention to detail
• Excellent communications skills with the ability to communicate professionally and clearly by phone and email
• Maintain a calm and pleasant demeanor when dealing with customers

#3376OS

Express Office: Fremont

39510 Paseo Padre Parkway

Suite 350

Fremont, CA 94538

Email us

Apply Now

Share

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