The Jr. Service Desk Analyst will contribute to the strategic objectives of the IT Division by providing problem resolution for all Employees throughout the organization. Primarily responsible for the technical support of the business environment. Participate in a team environment to promote Help Desk services to the user community. Provide first-call problem resolution where available.
- Graveyard-shift phone support to include user professionalism and courtesy for a satisfactory IT experience.
- Assist in training user community and new help-desk IT personnel.
- Analyze user issues, problems and concerns
- Provide informational services for all help-desk calls from the user community.
- Account creations, deactivations, password resets, account unlocks.
- Standard ticket support meeting team SLA’s.
- Conform to all Enterprise policies, procedures, and security standards.
- Team collaboration for day-to-day operational shift changes.
- Other duties as assigned
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