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About the role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are on a steep growth curve and are looking for a Guest Experience Intern to be a part of a high-performing team at our Boutique property, Habyt - The Waterfront contributing to the optimization of revenue, occupancy, and average rate. You will be a Habyt brand ambassador delivering the level of service that produces guest satisfaction. Located by the Rummelsburger See in Berlin, Habyt - The Waterfront offers 144 Hotel Rooms and 92 Residential Studios.

This position is open to working students for up to 20 hrs per week. If interested, please send us your most updated CV in English.

Your Responsibilities

• Manage guest check-in and check-out to ensure smooth transitions
• Handle reservations and room inventory to optimize occupancy and revenue
• Work with internal teams to address guest requests and concerns in a timely manner
• Arrange pre-arrival services for VIPs, corporate clients, and groups
• Use analytical skills to track and optimize room inventory for new reservations
• Find ways to improve guest satisfaction and team performance
• Keep accurate guest data in the PMS and other IT systems, following SOPs

Your Qualifications

• ~1 year of study or work experience in the hospitality or customer service industry, preferably in a hotel or serviced apartment
• A high level of English and German is required. Additional languages are a plus.
• Proven ability to exceed guest expectations and achieve high satisfaction scores
• Excellent interpersonal, written, and verbal communication skills, including the ability to connect with guests from diverse backgrounds
• Strong analytical and problem-solving skills, with a proactive approach to addressing guest concerns
• Proficiency in Google Suite, Google Drive, and PMS/helpdesk systems
• A willingness to work on rotating shifts - 5 days per week, including weekends and Public Holidays.

What we offer

• Welcome Package: Start your journey with us fully equipped - Habyt swag and all the tech you need from day one.
• Team Events: Connect and have fun with your colleagues at our regular, lively company events.
• Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
• Mental Health: Enjoy free access to the Calm App, plus subsidized membership for ClassPass and Urban Sports Club.
• Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.
• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!

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