Sea Island

Basic Job Function:

Assist in food and beverage service in an efficient and timely manner to ensure an exceptional experience for all guests and members. Promote the Sea Island legacy of warm, genuine hospitality, while upholding and ensuring compliance with all company and departmental policies and procedures.

Use of Company Vehicle: Not designated to drive a company vehicle.

Minimum Requirements:

• Previous service experience in a luxury hotel, resort, or fine dining restaurant, preferred
• Must be at least 18 years of age (Georgia Law requires that one must be over the age of 18 to dispense or serve alcoholic beverages)
• TIPS (Training for Intervention Procedures) Certified, preferred
• Understanding of Forbes 5-Star Dining Standards, preferred
• Familiarization with restaurant POS System, preferred
• Excellent communication skills, both written and verbal
• Consistently aspires to fulfill Core Company Values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty, & Trust)
• Exhibits the Sea Island 5-Star Behavior Standards with guests, members, and co-workers
• Must possess a positive attitude, have the ability to work with a variety of people, and cooperate with coworkers efficiently and effectively
• Must be detail-oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed, and in compliance with Company Dress Code Policy

Tasks/Responsibilities:

• Maintain a passing score on written and verbal Food & Beverage tests
• Maintain cleanliness in all areas, including: counters, sinks, utensils, shelves, and storerooms
• Relocate and/or arrange the restaurant and banquet furnishings and equipment, as directed
• Assist in the clearing and resetting of tables
• Greet tables and provide bread service
• Re-stock service areas, including beverage stations
• Communicate continually with servers on table and guest needs in order to deliver food and beverages in a timely fashion and execute a smooth flowing dining experience for guests
• Communicate continually with expeditors about guests' special requests and needs; communicate with General Manager to ensure quality service
• Assist the kitchen and service staff with side work and food delivery, when needed
• Perform expeditor duties, as necessary (e.g. correct plate positioning)
• Accountable for guest satisfaction by ensuring Sea Island’s Standards are met
• Address guest concerns in a timely and efficient manner
• Learn the names and personally recognize regular guests and members
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved) and follow up on issues, as needed (if computer access is not available, give information to admin support)
• Maintain cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality and timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems, maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attend all scheduled employee meetings and bring suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull, and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including: sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull, and push up to 50 lbs. repeatedly throughout a shift
• Ability to read, write, and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical, and fume hazards
• Maintain compliance with Company Resort Professional Image Policy