Sea Island

Basic Job Function:

Provide friendly, attentive, and timely service to create an exceptional experience for all of our guests and members. Able to serve guest in a variety of environments to include the casual Tee House, the club Locker Room, the Dining Room, Club Events and Catering in member homes. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

Minimum Requirements:

• Previous service experience in a luxury hotel, resort or fine dining restaurant preferred
• Familiarization with restaurant POS systems preferred
• Must be at least 18 years of age (Georgia law requires that one must be over the age of 18 to dispense or serve alcoholic beverages)
• TIPS (Training for Intervention Procedures) certified preferred
• Excellent communication skills, both written and verbal
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Ability to cross function in dining room, bar area, locker room and tee house
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Prepare station for service prior to guest arrival, including the supplying of side stands, setting and inspection of all tables for cleanliness, and correctness of settings
• Serve and clean food and beverage items according to prescribed procedures
• Monitor diners' satisfaction frequently and anticipate needs without requiring direction
• Communicate continually with Servers Assistant, Chefs, and Supervisor/Manager on duty in order to deliver food in a timely fashion and execute a smooth flowing dining experience for guests
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• Clear courses according to correct procedures and remove items from tray stands to Kitchen where items are properly deposited
• Accurately summarize meals served for reporting purposes per established procedure
• Reset tables as needed
• Learn the names and personally recognize our regular guests and members
• Record and bill food and drink orders accurately into the register system and process payments using guest/member cards
• Properly obtain completed guest checks bearing all required information
• Provide support for club events and private parties to include set up and break down of components
• Accountable for guest satisfaction by ensuring Ocean Forest standards are met
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Work independently to execute other duties as delegated by leadership
• Uphold and ensure compliance with all company and departmental policies, procedures and standards of quality and timing
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to lift, carry, pull, and push up to 30 lbs repeatedly throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• No visible tattoos, visible body piercing or unnatural hair color or hairstyles per company grooming standards