Job Description
Assists with image management, scheduling, and clerical duties. Contributes to the management of patient care data through oral, written, and data communications.
Responsibilities
- Greets customers and provides them with information and image data as requested.
- Responds to requests and answers questions from patients, family, and staff.
- Greets patients and inputs exam data appropriately.
- Provides image data and information to clinical staff and providers as requested.
- Assists in Computed Tomography when needed.
- Releases radiology records and image data in an accurate and timely manner following all policies and procedures.
- Transfers electronic image data to film or CD as needed.
- Acquires digital data and maintains integrity and accuracy of image data.
- Acquires digital data in image or document form.
- Maintains integrity and verifies accuracy of all digital and image data.
- Completes and files records as needed.
- Performs preliminary troubleshooting on equipment in Radiology Business Office as needed.
- Verifies accuracy of patient identification (utilizing name and date of birth) and makes corrections to patient demographics on records as needed.
- Schedules patients for Diagnostic Imaging examinations.
- Schedules patients for Diagnostic Imaging examinations following all policies and procedures.
- Ensures written orders are received for patients who need appointments.
- Enters accurate order information.
- Accurately provides diagnostic prep information when scheduling patients.
- Communicates needs to appropriate health care provider.
- Processes all consults for radiology services/stat orders/stat record requests in an accurate and timely fashion.
- Ensures proper communication to health care provider and other departments to meet patient and unit needs and follow up PRN.
- Informs proper modality when scheduled patient has arrived.
- Ensures physicians and technologists on call are reached in an appropriate and timely fashion.
Qualifications
Education:
- High School or GED
- Associate's Degree
- Medical office administration, information technology, computer science, or related degree
Experience:
- 2
- 1
- Working in a customer service or clerical role. Completion of a medical office administration/technology program will be accepted in lieu of experience.
- Working in an administrative role in a medical setting
Skills:
- Strong verbal and written communication skills
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