Holland Hospital

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

The Medical Assistant will: obtain patient information and vital signs, assist the physician with patient follow-up calls concerning medical questions, and patient test results, conduct Urine Drug Screening ordered by physicians, provide injections for patient that are ordered long-acting injections; maintain medical record information; coordinate patient care information with other health care providers; obtain prior authorizations; supply samples in sample closet, Perform quality measures on medication refrigerator and room temperatures. Phone responsibilities may include answering the phone, creating telephone encounters, directing callers to the appropriate person/department, taking messages and scheduling, appointments for the patients. The Medical Assistant may provide coverage for clerical positions as needed. This position must be able to demonstrate the knowledge and skills necessary to provide care and service appropriate to the age of the patients served in his/her area.

$3,000 Sign On Bonus*

Pay Range: $18.50 - $23.21/hour

Employment Type: Full Time, 80 hours every 2 weeks

Schedule: Monday 10:45 am - 7:15 pm, Tuesday 9:45 am - 6:16 pm, Wednesday & Thursday 11:45 am - 8:15 pm, Friday 8:45 am - 5:15 pm

Requirements: High School Diploma/GED required, Current Medical Assistant Certification or Registration or LPN required, BLS for the Healthcare Provider 60 days after hire required

• Current employees not eligible for sign on bonus

Patient Care:

• Maintains a confidential and safe patient focused office.
• Recognizes and responds appropriately to patient emergencies via phone and in the office.
• Applies site specific clinical screening tools.
• Obtains and updates patient information and vital signs.
• Uses standard protocol to order appropriate lab testing for patient care.
• Refills prescriptions per office protocol.
• Coordinates referrals and testing.
• Reviews the After Visit Summary with the patient and family to ensure comprehension.
• Provides first line intervention for patient concerns.

Provider Support:

• Works in conjunction with the provider to create a patient focused care team.
• Anticipates and supports the providers, allowing the providers to focus on clinical productivity.
• Coordinates communication between the patient, provider and care team.
• Delivers pertinent information to the provider.
• Screens calls, gathers information for the provider, as appropriate, and communicates with patients in a professional manner.
• Assures confidential questionnaires are completed and all necessary forms are signed.
• Schedules appointments, notifies the providers of cancellations, and fills time slots to maximize physician productivity.
• Provides accurate and timely information back to the patient as indicated by the care team.
• Assist physicians in verifying accurate medication histories, dispensing prescribed medication samples, and dispensing prescriptions.
• Follows protocols to scheduled same day and urgent visits.
• Assist with the development and implementation of departmental projects as needed.
• Works directly with third party payers to verify patients’ eligibility and coverage for prescribed medications.
• Obtains prior authorizations as required.

Clinical Procedures:

• Performs all clinical functions as directed by the physician.
• Collects specimen for POC Urine Drug Screen.
• Administers long-acting injections.
• Orders and maintains par level of clinical supplies.
• Manages overdues, recalls and actions within the EMR.
• Performs complex clinical functions per protocol or as directed by the provider.
• Maintains and follows Clozapine prescribed patients.
• Coordinates Genesight testing programs, including specimen collection and labeling, ordering appropriate test from vendor, arranging delivery of specimen to vendor, and relaying results to physicians.

Documentation:

• Documents and updates patient information in the medical record.
• Reconciles and documents patient medication logs at time of medication changes.
• Manages National Database required documentation of lab results of Clozapine prescribed patients.
• Manages the sample medication process, including the ordering, dispensing, and documentation of samples being brought into the clinic.
• Maintains appropriate documentation log for clinical equipment, point of care testing, and sample medication log.
• Assures confidential questionnaires are completed and all necessary.
• Files or scans records in an accessible, confidential and secure system.
• Serves as a resource for the department and new hires for the electronic medical record, may also be considered as a SuperUser.

Quality Improvement:

• Supports the quality improvement activities of the facility and responds appropriately to change.
• Participates in learning experiences as appropriate.
• Manages the office specific registry to identify patient care gaps.
• Ensures compliance with policy, procedure and regulatory requirements.
• Maintains patient rights, confidentiality and ethical billing practices.
• Identifies communication needs of referral sources and assures that they receive information in a timely manner.
• Works with the Operation Manager to implement new procedures.

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy