BigCommerce

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

Our Business Applications team builds and maintains systems used across the company, including Sales, Marketing, Support, and Finance. We are seeking a Salesforce DevOps Engineer to join our team to improve the efficiency, stability, and scalability of our Salesforce delivery pipelines and environments.

In this role, you will own and operate the DevOps lifecycle for our Salesforce platform, supporting continuous integration and deployment (CI/CD), version control, automated testing, and release management. You will also support core Salesforce Administration needs including user access, permission sets, data management, and configuration tasks across Sales Cloud, Service Cloud, and Experience Cloud. You’ll partner with developers, admins, architects, and business stakeholders to streamline operations and accelerate delivery of value.

What You'll Do:

• Design, implement, and maintain DevOps processes and tooling for Salesforce, including CI/CD pipelines using Git-based workflows
• Manage deployment automation tools such as Copado or custom solutions involving GitHub for version control, metadata deployment, and rollback
• Own and manage Salesforce sandboxes, scratch orgs, and environment strategy, ensuring integrity and alignment across dev, test, staging, and production
• Collaborate with developers and admins to manage branching strategies, peer reviews, test automation, and release readiness processes
• Perform Salesforce administrative tasks such as user management, permission sets, profiles, configuration, and data imports/exports
• Support security, compliance, and audit efforts by maintaining accurate access controls and deployment logs
• Partner with Salesforce architects and developers to evolve DevOps maturity, enforce best practices, and drive release quality
• Create and maintain documentation, SOPs, and dashboards to improve visibility and reduce friction across release cycles
• Monitor system performance and proactively identify and resolve issues related to deployments or environment health
• Assist in platform upgrades, integrations, and third-party app management as needed

Who You Are:

• 4+ years of hands-on Salesforce platform experience, with at least 2 years in a Salesforce DevOps Engineer or Release Manager role
• Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent experienc
• Strong understanding of Salesforce metadata, packaging, and deployment methodologies
• Proficient in Git, GitHub or Bitbucket, and CI/CD tools such as Jenkins, Azure DevOps, Gearset, Copado, or Flosum
• Familiar with Salesforce administration including roles, profiles, permission sets, flows, and declarative tools
• Experience working in an Agile/Scrum environment with familiarity in Jira, Confluence, and sprint planning
• Strong problem-solving and debugging skills; able to troubleshoot deployment failures and environment issues
• Effective communicator who can translate technical concepts into business-friendly language
• Passionate about automation, continuous improvement, and scalable systems
• Salesforce Administrator, Salesforce Platform App Builder, DevOps, or Deployment Specialist certifications are a plus

Nice to Have:

• Experience working with multiple Salesforce clouds (Sales, Service, Experience)
• Familiarity with SFDX, unlocked packages, and second-generation packaging (2GP)
• Exposure to Salesforce DX CLI and scripting tools
• Knowledge of ITSM practices and tools
• Experience integrating DevOps tools with test automation suites for Salesforce

(Pay Transparency Range: $92,000.00 - $156,000.00)

The exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications.

Diversity, Equity, and Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com .

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer

BigCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.

Be advised:

BigCommerce does not offer jobs to individuals who do not go through our formal hiring process.

BigCommerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from BigCommerce, we urge you to be extremely cautious and avoid engaging or responding.