Amdocs

Job ID: 199547

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

In one sentence

As a Telecom Solution Analyst, you will be the subject matter expert on wireless network architecture, providing technical support and optimizing network performance for our customers.

What will your job look like?

• You will be a subject matter expert on Wireless Network Architecture and components.
• Present Amdocs solution concepts and capabilities to customers.
• Work closely with customers, providing them online and onsite technical support with root cause analysis.
• Optimize network performance for various customer deployments.
• Have a deep understanding of Amdocs Service Assurance solution, feature behavior, and the different parameters that tune the behavior of our product.
• Perform telco analytics, performance analysis, competitive analysis, tests, and recommend accordingly.
• Leverage machine learning and analytics tools to enhance and operationalize network monitoring.
• Work with product management, pre-sales, feature architects, and developers.
• Be a knowledge source for 4G and 5G standards.

All you need is...

Keys for the Role:

• Previous intermeidate experience working in a telecom operator as Performance analysis, NOC, Network Support, or Operations Engineer with experience of troubleshooting.
• OR previous intermdiate experience working for a large vendor (e.g., Ericsson, Nokia) in one of the following positions in this order: field support engineer, performance analysis, and similar.
• Capable of dealing with urgent customer issues in a multi-tasking mode.
• Advanced experience in working with international customers.
• High-level English proficiency.
• Readiness to travel abroad (20%).

Technical Requirements:

• Knowledgeable in the following areas: ORAN, UMTS, LTE, VoLTE, 5G Mobile backhaul.
• Advanced experience in one of the following protocols: EUTRAN, NG-RAN.
• Knowledgeable in the following xDR protocols: SIP, ISUP, MAP, CAP, GnGp, Diameter.
• Must have experience with analysis of performance measurements (OM), KPIs and/or alarms (on NSS & BSS levels), xDRs.
• Proficiency in using analytics tools and methods to enhance network monitoring.
• Advanced experience with international customers and systems like IBM Netcool, HP TeMIP, Netscout, Astelia, and QlickView.

Advantage:

• • Experience in Analytics methods, data analysis, SQL

Why you will love this job:

• Use your outstanding business analysis skills to make a significant impact on leading solutions that produce the most efficient product solutions.
• Be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development!
• You will have the opportunity to work in multinational environment for the global market leader in its field.
• We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!

#LI-Hybrid ##LI-MM1

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce