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Job Details

This role is in support of Cencora's third party logistics service in the US operating through our ICS business.

Individuals in the Business Analysis role are responsible for serving as a liaison between the business community and the IT organization to support activities related to serialization and the Drug Supply Chain Security Act (DSCSA, FDA).

They collect, analyze, develop, document, and communicate business requirements and support user testing to achieve business goals. Business Analysts continually seek opportunities to increase customer satisfaction, deepen client relationships, and effectively manage customer expectations. Based on the breadth and depth of understanding of business needs and processes, they collaborate with IT professionals as well as other internal business groups to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration.

Business Analysis professionals are responsible for proactively identifying opportunities that impact corporate business strategies and performance. Business Analysis professionals educate project team members on business unit goals and objectives and educate the business on serialization onboarding, integration, and processes. They also display innovation in identifying, proposing, and overseeing the execution of business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.

Strong leadership, relationship management, interpersonal, negotiation and communication skills are also required.

Business Analysts work with business partners within one or more business processes to align technology solutions with business strategies as they relate to DSCSA. They support one or more moderately complex business processes. They serve as a team member.

Responsibilities:

• Primarily supports the Drug Supply Chain and Security Act (DSCSA) team with client and customer onboardings as well as other related Business Solutions initiatives.
• Establishes and maintains relationships across the internal IT organization to provide effective solutions associated with the DSCSA requirements.
• Conducts data gathering and analysis to understand business strategy requirements.
• Provides input from a business process perspective.
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
• May analyze customers’ operations to understand their strengths and weaknesses to determine opportunities for improvement.
• Documents current business processes and models.
• May assist in the business process redesign.
• May assist in business case development (i.e., research, data collection).
• May develop user test cases and validate test results during testing.
• May execute test cases.
• May investigate, resolve, and escalate problems and develop recommendations for resolution.
• Identifies the need for technical assistance to help with problem resolution.
• Keeps internal clients informed of problems, issues, and resolutions.
• Ensures DSCSA IT solutions meet the client and customers’ needs.
• Coaches and transfers knowledge to less experienced team members.

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Requirements:

• Bachelor’s degree in business, Information Systems, engineering, or similarly related field. Or equivalent work experience.
• Typically requires 3-5 years of relevant business or technical work experience.
• Requires working knowledge of business operations and systems requirements processes.

Skills and Knowledge:

• Know or understand communication standards like EDI or EPCIS (DSCSA).
• Ability to work collaboratively within a team/group setting.
• Excellent verbal and written communication skills.
• Proficient in using business analysis tools and software (e.g. SQL, Excel, JIRA) with a willingness to learn new tools and technologies as needed.
• Flexibility to adapt to changing project requirements and priorities in a fast-paced environment.
• Strong analytical and problem-solving skills to identify, document, and address issues effectively.
• Ability to interpret complex data sets and translate findings into actionable insights.
• Critical Thinking
• Detail Oriented Impact and Influencing Collaboration Multitasking Problem Solving

Certifications:

Desired Certified Business Analysis Professional (CBAP) Lean Six Sigma ITIL, ITSM Certifications.

Technical Skills:

Application Design and Management Data Security, Database Management, Systems Information Security Strategy, Server Technologies, Software Design and Testing Technical Documentation.

Tools Knowledge:

Excel Advanced, SQL Intermediate, desired Salesforce.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Cencora Costa Rica Limitada

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned