Job Type
Full-time
Description
Position Overview:
Under the direction of the HQ Quality Manager, the quality engineer I is responsible for examining components from product field returns, exanimating problems at customer sites, participating in cross functional research projects to improve product quality, data collection and analysis, and evaluating/utilizing quality systems and tools to be used by the global organization. This position will work with QA, R&D, strategic business units (SBUs), and our overseas manufacturing facilities to help implement improvements and to support reporting the root cause of field issues.
Responsibilities:
Quality Engineering:
- Perform root-cause analysis and implement corrective action for product, process, and customer complaint-related concerns or issues
- Assist the quality manager in maintaining the quality management system
- Occasional travel to customer sites to determine the root cause of reported issues and provide a solution, satisfying the customer
- Work with QA, R&D, SBUs and overseas manufacturing to support the implementation of improvements and monitor the success
- Utilize the basic tools of Six Sigma and principles of continuous improvement to solve problems and analyze data
- Host early warning meetings that connect the design & manufacture stage to product installation & customer service stage, and provide feedback to improve the product or other processes as needed
- Give feedback on the troubleshooting guides for different products as needed
- Collect and analyze data from available databases to monitor product quality and manage improvement plans
- Improve current work processes and assist others when necessary
Travel and Communication:
- Travel to customer sites (both domestic & international) Up to once a month
- Communicate with individuals both domestic and overseas during non-business hours
Maintain Work Practices:
- Maintain work area to 5S standards as posted in work area
- Promote a positive team atmosphere with coworkers
Marginal Job Functions:
- Other projects as assigned
Requirements
Education:
- Bachelor's degree or above in a field related to data analysis, engineering, or other related areas
Experience:
- 2 years quality related experience preferred
- Experience working with SAP, CRM and other similar ERP systems
- Experience working with technical support, quality departments, and R&D to troubleshoot and document issues
- A quality-related ASQ certification (a plus)
- Experience with product testing, root cause analysis and problem-solving (a plus)
- Experience working with overseas manufacturing facilities (a plus)
Other Requirements:
- Thorough working knowledge of Microsoft office products; Word, Excel, and Outlook in particular
- Ability and willingness to travel both internationally and domestically
- Excellent written and verbal communication skills – technical writing experience a plus
- Excellent organizational skills – data analysis experience a plus
- Ability to work well with numerous diverse groups and individuals
- Ability to manage tasks to completion and participate in teams to solve issues
- Ability to operate effectively in an ambiguous and often changing environment
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
- Health & Dental Insurance
- Company paid Life Insurance
- 401(k)
- Paid Time Off benefits
- Product discounts
- Wellness programs
EOE/M/W/Vet/Disability#ZR
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