Shangri-La

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department: Food & Beverage

Reports To: Outlet Manager

Job Summary:

The Assistant Outlet Manager oversees daily operations, ensures service standards, provides training to the team, maintains food quality, and upholds safety compliance to deliver exceptional guest experiences.

Key Responsibilities:

• Implement service standards through effective training, supervision, and quality control.
• Collaborate with the Chef to monitor food quality and manage cost control.
• Coordinate with Human Resources to support ongoing training and development for the team.
• Maintain up-to-date communication by sharing current information and instructions to the team.
• Lead by example with a positive attitude to motivate and guide the team.
• Ensure full compliance with FSMS/HACCP policies and procedures.
• Train team members in food and beverage service techniques to uphold service excellence.

Skills and Qualifications:

• Diploma or Degree in Tourism, Hospitality, or Hotel Management.
• Strong command of spoken and written English; additional languages are an advantage.
• Excellent knowledge of beverages and F&B service standards.
• Minimum of three (3) years’ experience in a similar role.
• Proficient in computer applications; flexible with working hours.

Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.