Description
CONSTITUENTS
- Hotel Management
- Guests
- Brand Management Services
- RHAP Accounting
INDICATORS OF SUCCESS
- Achievement of financial goals and improvement over prior year performance (GOP, Rev PAR, RSI)
- Timeliness and accuracy of financial reporting
AREAS OF RESPONSIBILITY
Executes all accounting activity related to tracking and expediting accounts receivable
- Performs accurate and timely mailing of invoices to customers with recent activity, attaching pertinent back-up
- Posts payments received and reconciles theses payments to open invoices
- Follows up on all accounts in arrears
- Researches declined bank cards and other credit card charge backs for justification and validity
- Balances accounts receivable system to the general ledger on a routine basis
- Balances and adjusts all house accounts weekly
- Ensures transfers from guest ledger to city ledger are accurate and done in a timely fashion
- Assists in the preparation of month end reconciliation and in the final monthly closing of the accounts receivable system
Manages the different payments types:
- Copies, checks and distributes all city ledger accounts to appropriate debtors
- Liaises with Financial Controller regarding the status of new and existing debtor accounts
- Receipts and allocates payments from various sources i.e. cheque, credit card and direct transfer
Maintains all necessary files and registers for accounts receivable:
- Maintains all necessary files and registers for accounts receivable
- Keeps relevant files in an ordered and retrievable system
- Performs any other duties or task as directed
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
Adheres to hotel policies and procedures:
- Attends work on time and as scheduled.
- Follows hotel grooming, hygiene and dress standards.
- Maintains safety hazards by following all safety rules and procedures
- Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
- Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
- At all times projects a favourable image of Hotel to the public
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