Posted on: May 16, 2025
Department: PATIENT ACCESS
Division: OPERATIONS
Full-time / Part-time: FT
Shift: EVENINGS; NIGHTS; EOW - 12 HOUR SHIFTS
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Qualifications:
Education: High School Diploma (or equivalent) with healthcare experience
required, Associates degree preferred, not required.
Experience: Experience in a high paced healthcare environment with expertise in
customer service is preferred, not required.
Skills: Must have interpersonal skills to handle confidential information
and sensitive situation and ability to work with diverse group of people within
and outside of the organization. Strong computer and telephone skills. Ability
to prioritize work.
Summary:
The ED/ADM Patient Access Representatives is the initial point of service for
patient, visitors, family members and staff in the Emergency Department and
Admissions Office. This position performs imperative duties, including but not
limited to, registration, insurance verification, telephone coverage, data
entry, protecting patient health information and point of service collections,
bed coordination and bed management, insurance admission notification,
transportation assistance and authorization, while maintaining patient
relations and customer satisfaction. The position requires a compassionate
balance to enhance the integrity of collected information and to appropriately
distribute information to required entities. The individual must be
conscientious and detailed who can move through duties rapidly.
The Patient Access Representative would have responsibility overseeing
inpatient and emergent services. It is necessary to stay abreast of new
developments in an ever-changing environment to meet State and Federal
standards. Patient Access Representatives must display professionalism and
exhibit utmost confidence in order for patients/public to be confident in our
quality of care. Individuals must be sensitive in the collection and
distribution of diagnostic and personal information. This position requires
the ability to work well with physicians, staff and public (including, but not
limited to, Nursing Homes, Transport Companies, Payers and Primary Care sites).
Salary Range: $18.00 – $28.00
Columbia Memorial Health is an Equal Opportunity/Affirmative Action Employer.
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