Pyramid Hotel Group

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

A Riverside Conference Experience off the banks of the Hudson River nestled within the Croton Bay area boasting proximity to New York City and surrounding metro areas. An historic and idyllic location that rejuvenates with a sense of belonging to create meaningful connections with friends & colleagues. A soulful place that celebrates the natural Hudson Valley beauty where guests gather on milestones of education, training and professional achievement for a toast while engaging in the wellness of the pristine outdoors.

• 248 well appointed guestrooms
• Over 70K square feet of state of the art meeting & event space
• Three food & beverage outlets
• 62+ acres of trails, expansive fitness center, basketball, team-building, volleyball and your imagination

Overview

Responsible for taking all food orders and efficiently delivering food and drinks while creating an overall enjoyable dining experience and promoting a clean, safe and neat environment for guests.

• Promptly and warmly greet guests in the dining room and take all food orders, when applicable, in an efficient manner, following the established steps of service.
• Demonstrate a complete understanding of all menu items and ingredients. As requested, advise guests on appropriate combinations of food and drinks, accommodate reasonable requests, and note preferences. As needed, demonstrate knowledge of specialized diets and allergens.
• Communicate directly with back of the house staff to ensure that orders are delivered correctly, and all special requests are addressed and accommodated.
• Exhibit exceptional communications skills, ability to get along well with others, demonstrate flexibility and patience along with and interest in people and a willingness to verbally communicate with guests and staff.
• Maintain a high level of sensitivity and confidentiality regarding any personal or medical information that is shared.
• Deliver food promptly and professionally following the established steps of service and maintaining safe food handling and sanitation standards. Follow up periodically to assist with any additional needs or requests.
• Scrape food off plates.
• Promptly address and correct any complaints or issues. Relay relevant information or complaints directly to supervisor.
• Ensure that the dining room/area is properly set-up prior to and after service period. Keep clean and neat while meeting all established sanitation standards.
• May be asked to operate equipment, including but not limited to fire extinguisher, telephone, iced tea/soda machine, soup well, coffee machine.
• Collect tickets and follow proper cash handling procedures.
• Work alongside staff of other departments in performing job duties and for any special events or functions.
• Perform other duties and functions as assigned.
• The shift is 3:00 pm - 10:00 pm but there maybe times when you could be needed for an earlier shift.
• Must be available to work weekend and holidays as needed.

Qualifications

• High school education preferred; or up to one month related experience or training; or equivalent combination of education and experience.
• Point of sales experience preferred
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
• Ability to stand and walk for extended periods.
• Ability to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Compensation Range

The compensation for this position is $22.00/Hr. - $22.00/Hr. based on qualifications and experience.