SAP

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP:

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

About the Team:

SAP Learning is an organization responsible for creating opportunity through learning and development for SAP customers, partners, employees, and developers across the SAP ecosystem. We also play a key role in SAP's cloud transformation as it is accompanied by an increased need for future skills.

Our virtual team with colleagues in different locations in Americas ensures that the customer receives an unforgettable training experience and satisfaction is exceeded by providing the right skilled resources in a timely manner. We also ensure the trainer/consultant receives a great delivery experience by providing the information and support needed.

What you’ll do:

Position title: SAP iXp Intern – SAP Product Learning Support – Customer Service

Location: São Paulo, Brazil

As an intern, you will work closely with the Customer Service specialists in the team. You will be supporting different steps within our customer service process. This includes but is not limited to:

• Manage large volumes of incoming tickets and calls promptly and effectively.
• Identify and assess customers’ needs to provide personalized recommendations within the time limits and follow up to ensure resolution.
• Build sustainable customer relationships by engaging with them in a positive, empathetic and professional manner.
• Collaboration with key stakeholders within Product Learning, global Finance Shared Services and subject matter experts.
• Contribute to the team success by aligning the team around the key deliverables
• Share your ideas, be innovative and contribute to the open-minded and collaborative culture of our team

Who you are:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Currently enrolled student in university in a relevant degree program such as Business Administration or IT.
• No previous experience is required for this position
• Knowledge of MS Office, especially Microsoft Excel
• Excellent communication and interpersonal skills
• Ability to manage time effectively and prioritize tasks.
• Language skills: Portuguese, English
• Capable of working independently upon receiving proper instruction and guidance
• Soft skills: Team player, open to new challenges, willing to learn new things

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 426427 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

Job Segment: Cloud, ERP, SAP, Intern, Technology, Entry Level, Customer Service