Louis Vuitton

About The Job

About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.

The Louis Vuitton Promise: “Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched!”

Position Overview: Based in Brussels, this position is accountable for animating the Clientelling topic for the entire CSC Europe, making sure that every opportunity is maximized and that all team members is equipped and trained to make the difference.

Job responsibilities

Missions:

• Support the Digital Client Development Manager EMEA of Louis Vuitton Client Services Europe.
• Assist in the organization of Clienteling action.
• Database Management and Administrative tasks: Reporting, extractions of targeted client lists, management of ICONs.
• Public Relations and Communication support: Weekly press reviews, update of editorial figures, press trips/events coordination, Social Media Campaigns, monitoring of Media agencies' activity.
• Support in monitoring all Clienteling KPIs and drive actions when required
• Manage organization of virtual bridges
• Work to optimise and improve ICON usage, support managers in embedding it within the teams
• Analyse the client’s base and provide CSC teams with insights, performance reports in order to better understand dynamics and measure return on investments.
• Assist in elaborating action plans based on the Maison’s priorities in collaboration with the other departments
• Assist in implementing adequate contact strategy to reengage with clients depending on their profiles/segments
• Adapt tools & content according to strategy and priorities
• Assisting in private client relations for top VIC’s of the region.
• Assistance on international events
• Explore the reporting opportunities for the clienteling team (create and maintain daily/weekly/monthly reports) and share KPI reports with relevant departments
• Liaising with EMEA team in Paris with continuous progress reporting
• Analyze clientele dynamics and identify opportunity for development

Profile

• Bachelor or master’s internship. Internship agreement from school required. The internship is only possible with the internship agreement or a Belgian CIP agreement.
• Fluent in English
• Excellent computer skills (Excel, Word, PowerPoint).
• Extensive analytical and advanced organizational skills; ownership.
• Ability to work with deadlines, prioritize multiple tasks without losing the eye for details.
• Proactive and people oriented.
• Service minded and a team player.

Additional information

Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive ????

Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds.

At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future.

Recruitment steps

Upon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final steps will be meeting with our Team Managers, who will delve deeper into your capabilities and potential contributions to our dynamic team, and present them a Case Study.

Skills development opportunities

Louis Vuitton Client Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential.

Reference LVM28305