eSentire

The Role

The Systems Administrator - Deployments is responsible for the build and configuration of eSentire flagship products for use at client sites globally. The successful candidate must have excellent customer-focused communication skills, as well as experience with Linux command line operations and a solid understanding of network concepts. Candidates must exhibit keen attention to detail and be able to absorb new technologies specific to eSentire at a rapid pace. Other duties may be assigned as necessary under general supervision of the Manager, Technical Services & Deployments.

Responsibilities

• Install new or reconfigure existing services and systems.
• Work with clients during product deployment to resolve issues of varying complexity.
• Analyze client networks and make recommendations for integration with our service.
• Assist clients verbally via Teams, phone, and e-mail.
• Maintain documentation of all client tickets and deployments.
• Provide expertise and guidance to internal teams.

Requirements

• Experience working in a customer-facing role (either technical or non-techncial)
• Excellent written and verbal communication skills.
• Solid understanding of network fundamentals such as ARP, switching, routing, network security, WAN, LAN, firewalls, event monitoring, logging, SPAN / port-mirroring, DNS and TCP/IP.
• Experience navigating and making changes to Linux configuration files via command line.
• Be interpersonal, open to direction and collaborative work styles.
• Demonstrate attention to detail and a commitment continuous improvement.
• Must be able to support a 24/7/365 environment and participate in on-call rotation as required.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Experience is software installation on multiple different Operating Systems.
• Troubleshooting aptitude.

Desired Skills

• Understanding of network switching, routing, and firewall hardware and configurations.
• Committed to providing exceptional customer service.
• Strong aptitude for solving problems independently.
• Understanding of Information Security best practices.
• Familiarity with automation techniques and technologies.
• Strong customer relationship skills.
• Continuous improvement mindset.

Pay Type

Salary