Ria Money Transfer

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

As a Coordinator Sales you will be the first point of contact for customers, guiding them through the initial stages of their journey with our digital products. You will ensure a smooth and positive onboarding experience by providing exceptional support, product briefings, and addressing any initial issues.

Roles & Responsibilities

• Onboarding Process: Visit customer locations to onboard them into our system. Assist customers with the end-to-end onboarding process for digital products and issue e-wallets and prepaid cards.
• Product Briefing: Conduct one-on-one and group sessions to help customers understand and effectively use our products or services.
• Collaboration: Work closely with the CSD and sales teams. Visit customer locations and onboard customers within the required time frame.
• Outdoor Events: Participate in outdoor events with the team to promote products and onboard customers onto the digital platform.
• Retail Support: Provide support to the retail team as needed, including assistance with mobile kiosks or stores. If there are no other scheduled tasks, visit customer locations for onboarding.
• Digital EKYC customer Support: Perform face-to-face KYC (Know Your Customer) verifications for individual customers if required.
• Reporting: Maintain records of prepaid card issuance and submit the customer list to managers the following morning.

Position Requirements

• Fresh graduate with SPM or higher.
• Previous experience is an added advantage.
• Strong customer service and sales & marketing skills.
• Willing to travel extensively and be based at different branches within the state.
• Possess own transportation.

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.