University of Utah

Department 00428 - UIT - Network & Comm. Srvs Job Summary

The AI Product Manager is responsible for assisting in the development, and implementation of AI-powered solutions. This role bridges the gap between institutional needs and technical capabilities—translating emerging AI technologies into practical, secure, and compliant tools that support the University.

The ideal candidate is experienced in managing technical products, understands the potential and limitations of AI, and is skilled at collaborating across diverse teams to deliver thoughtful, user-centered solutions. This position plays a key role in ensuring our AI products are responsibly developed, aligned with regulatory requirements (e.g., HIPAA, FERPA), and positioned for long-term success.

Responsibilities

• Lead the full lifecycle of AI platform development, from discovery to deployment and continuous improvement.
• Partner with stakeholders across the organization to gather requirements and align solutions with organizational goals.
• Define product roadmaps, prioritize features, and manage backlogs based on user needs, technical feasibility, and institutional impact.
• Stay informed on AI advancements—such as large language models, prompt engineering, retrieval-augmented generation (RAG), and AIOps—and apply relevant insights to product planning.
• Integrate and scale Microsoft 365 AI capabilities—including Microsoft Copilot, Power Platform (Power BI, Power Automate), and Azure AI services—into organizational workflows and AI product strategies.
• Ensure AI tools are implemented in compliance with data privacy, ethical AI principles, and applicable regulations (e.g., HIPAA, FERPA).
• Collaborate closely with engineering, data science, cybersecurity, legal, and governance teams to build secure, scalable AI platforms.
• Support user onboarding, training, change management, and feedback loops to promote adoption and long-term engagement.
• Monitor product performance and user satisfaction to guide iterations and enhancements.
• Advocate for responsible, transparent, and human-centered AI use within the organization.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Requires an advanced degree or equivalency (one year of education can be substituted for two years of related work experience), and 8-10 years of experience in product development or in a related area.

Preferences

• Experience managing technical or AI/ML products in complex environments.
• Familiarity with cloud-based AI services and platforms (e.g., AWS Bedrock, Azure OpenAI, Google Cloud AI).
• Strong understanding of AI development processes, including model evaluation, prompt design, and iterative testing.
• Experience with AIOps practices and tools to support continuous integration, deployment, and monitoring of AI solutions.
• Demonstrated experience leveraging Microsoft 365’s AI features—including Microsoft Copilot, Power BI, Power Automate, and related tools—to enhance productivity, automate workflows, and deliver AI-driven insights.
• Experience in regulated industries, with working knowledge of HIPAA, FERPA, or similar compliance standards.
• Familiarity with Agile methodologies and tools for product lifecycle management.
• Experience in higher education, or research-focused organizations is highly desirable.

Additional Information

About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

University of Utah Benefits

• Health, dental, and wellness coverage
• Automatic and immediately vested 14.2% employer contribution to personal retirement account (401a)
• Free public transportation pass (Utah Transit Authority)
• Paid leave time
• Reduced tuition benefits for employee and family members
• More information: https://www.hr.utah.edu/benefits/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.