We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second thought, and isn’t set up to price them properly.
We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people who are often overlooked by financial services companies, solving important problems for people who need it most.
We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year, we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.
We’re really proud of the culture we’ve created. We push for progress every day because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our teammates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customers’ needs, and never pass the blame when things go wrong. We encourage people at all levels to take ownership of their work and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.
And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes: Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.
We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.
At Marshmallow, we back those who step outside the norm. Our mission is to become the go-to insurer for people who move to the UK, and we’re building a platform that enables the launch of multiple distinctive products beyond car insurance — from multi-car plans to future offerings like car finance.
Data is at the heart of this transformation. In one of the world’s most advanced insurance markets, our Data Engineering team is critical to scaling faster, smarter, and more innovatively than legacy competitors. We collaborate across the company, championing a data-driven, multi-product culture, empowering every team to move faster through self-service, automation, and real-time insights.
At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.
We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.
We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.
We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.
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