As a Welcome Center Representative you would be responsible for:
- Check in guests, Qualify Guest, NQ Guest, assigning tour times, modifying tour times,
Rescheduling mini-vacation packages, cancelling mini-packages and creating mini-vacation packages.
- Must reconcile tickets and bank inventory daily.
- Thorough knowledge of local area and major attractions is a must.
- Agents must perform confirmation calls for all pre-arrivals.
- Verify all late arrivals checked-in their assigned hotel and confirm their assigned tour date and time.
- Answer phones professionally and with-in 3 rings.
- And other assignments as requested by management.
As a Welcome Center Representative you would be responsible for:
- Check in guests, Qualify Guest, NQ Guest, assigning tour times, modifying tour times,
- Rescheduling mini-vacation packages, cancelling mini-packages and creating mini-vacation packages.
- Must reconcile tickets and bank inventory daily.
- Thorough knowledge of local area and major attractions is a must.
- Agents must perform confirmation calls for all pre-arrivals.
- Verify all late arrivals checked-in their assigned hotel and confirm their assigned tour date and time.
- Answer phones professionally and with-in 3 rings.
- And other assignments as requested by management.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- The minimum qualifications are a high school diploma or equivalent. A minimum of one year experience in a fast-paced customer service, call center or face to face environment is required. The ability to speak fluently English and Spanish is a plus. Knowledge of the timeshare industry is a plus. Must be able to stand for long periods of time is required, strong interpersonal, verbal, and written communication skills required. Must demonstrate knowledge and working experience with MS Office, MS Outlook, MS Word, and MS Excel.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous Timeshare experience
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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